Translation Project Manager

Propio Language Services is a provider of high-quality interpretation, translation, and localization services. The Translation Project Manager will be responsible for managing project plans, client relationships, and ensuring high-quality deliverables while utilizing localization and project management software.

Responsibilities:

• Develop and manage project plans: incorporate deliverables, tasks, milestones, estimates, timelines and resources
• Act as the Client Manager for all projects assigned by providing unparalleled client support to build long term relationships and increased business
• Responsible for end-to-end project deliverables (i.e., implementation, deadlines, budget, quality, and project close, invoicing, etc.) in accordance with client requirements
• Negotiate, scope, and prepare proposals and quotations for potential new business
• Maintain day-to-day communications on current and future project matters; provide status reports and proactively research and offer solutions to ensure client satisfaction
• Provide support and training to suppliers on program tools required to be used for projects assigned
• Works cross-functionally to ensure utilization of the most cost-effective suppliers and maintain quality standards. Communicate effectively with team to share best practices, suggest improvements, or share feedback
• Provide reporting to clients on business intelligence, quality, and productivity to support client expectations
• Manage communications for support questions from clients, suppliers, and new business opportunities
• Manage capacity planning to ensure internal and external resources are available
• Utilize client specific tools, when necessary, per client project requirements
• Other duties as assigned

Requirements:

• Bachelor's Degree preferably in business, translation studies or related field or 4+ years of relevant experience
• 2+ years of experience as a Project Manager in translation services
• Professional experience in translation or localization services, editing, customer service, or in other business, IT, or linguistic areas
• Hands on experience with translation tools (ex. (DTP) Adobe Suite and CAT tools (ex. WordBee, SDL Trados Studio, Across, Plunet, XTM, Wordfast, MemoQ, etc.)
• Experience in translation management systems
• Intermediate experience with Microsoft Office suite of products
• Fluent in written and spoken English
• Required to work 8am-5pm Eastern Standard Time (US)
• Ability to work under tight deadlines and manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Excellent attention to detail and listening skills
• Self-motivated, confident, and resilient
• Adaptable and flexible to changing work environment