Customer Success Manager

LeagueApps is a mission-driven company committed to improving youth sports management. The Customer Success Manager will focus on activating, retaining, and growing high-value customer accounts while ensuring they maximize the value of LeagueApps' products and services.

Responsibilities:

• Act as a trusted advisor and thought leader, providing platform guidance to LeagueApps customers
• Successfully ramp new customers and programs in their first year on the platform
• Manage day-to-day success for accounts $10k+ ARR within a high-volume book, focused on adoption and operational readiness
• Share product updates, best practices, and additional LeagueApps services that will help customers achieve their goals
• Proactively address challenges by monitoring customer health, identifying risks, and implementing solutions to improve engagement
• Clearly communicate customer insights to key stakeholders across the company, including Product, Sales, Support, and Engineering
• Partner with internal teams to ensure customers receive the proper level of service and that their voices shape future product enhancements
• Represent customer needs internally as a platform advocate, supporting post-sale success
• Own and lead customer success initiatives, contributing to the evolution of processes, playbooks, and best practices
• Maintain accurate engagement data and leverage tools like Gainsight, Zendesk, Jira, and Salesforce to guide prioritization
• Monitor churn risk and contribute to gross retention outcomes across assigned accounts
• Support program renewals by ensuring partners are operationally prepared and engaged ahead of renewal cycles
• Be the face of LeagueApps to our customers!

Requirements:

• 1-3 years of experience in a customer success or account management role, ideally at a SaaS company
• Proven success managing customer relationships with the core focus being configuration and adoption
• Strong problem-solving and consultative skills aligned to customer enablement and success
• Exceptional communication and presentation skills, able to articulate complex solutions to both technical and non-technical audiences
• Ability to analyze customer data and leverage insights to drive engagement and decision-making
• Comfortable using tools such as Gainsight, Zendesk, Jira, and Salesforce
• Adaptable, self-motivated, and highly organized, with strong project management skills
• Passionate about youth and professional sports, understanding the unique needs of LeagueApps' customers