Customer Service Support Rep - Remote

Labcorp is seeking a Customer Service Support Representative on the Labcorp OnDemand Customer Service Team. The role involves resolving customer requests through various communication channels while ensuring a world-class customer experience and maintaining compliance with HIPAA regulations.

Responsibilities:

• Resolve routine customer requests with products or services via inbound, outbound calls, chats, and emails
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Work in multiple databases to research complex issues and questions
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements:

• High School Diploma or GED equivalent
• 1 year or more customer service experience
• Skilled in navigating multiple systems concurrently with strong computer competency and typing proficiency of 35 WPM or higher
• Ability to independently identify and take basic troubleshooting steps to resolve technical issues
• Flexible and the ability to manage and adapt to changing priorities quickly
• Strong verbal and written communication skills
• Knowledge of Microsoft Office
• Experience with Laboratory Information Systems
• Well organized and good time management skills in a multi-tasking environment
• Self-motivated; willing and able to learn and apply new processes, programs and information on a regular basis
• Critical thinking skills for analyzing complex information and resolving issues independently
• Ability to take ownership and ensure resolution to completion
• Ability to collaborate effectively within high-performing teams
• Strong capacity for flexibility and responsiveness in managing changing workloads and priorities
• Consistently demonstrates a high level of professionalism in customer interactions, ensuring respectful, courteous, and solution-focused communication
• Associates degree
• 1 year or more experience in a contact center or call center
• 1 year or more experience in the healthcare industry
• 1 year or more bilingual English and Spanish