Customer Success Manager, Growth

AcuityMD is a software and data platform that accelerates access to medical technologies. The Customer Success Manager, Growth will act as a trusted advisor to key stakeholders, driving user adoption and value recognition while managing a diverse book of business.

Responsibilities:

• Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases
• Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance
• Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals
• Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term
• Identify and illuminate customer success stories and examples of AcuityMD ROI
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions
• Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD
• Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD

Requirements:

• You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry
• You're able to develop close personal relationships with customers and colleagues through empathy and deep curiosity
• You have the eagerness to learn and dig deep into technical aspects of the platform
• You are a patient and active listener
• You're proactive and self-driven, and bring infectious energy and resiliency
• You are an excellent verbal and written communicator (email & PPT)
• You're highly organized with ability to multi-task and prioritize different assignments
• You are comfortable with change (tooling, processes, etc)
• You must have an eligible work permit in the USA to be considered for this position
• Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms
• Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work