Stitch FixRemote
Staff Software Engineer, Order Management
United States of America
Full Time
2 weeks ago
$131,000 - $218,000 USD
H1B Sponsor Likely
Key skills
Distributed SystemsOrder ManagementCheckout SystemsFulfillment OrchestrationThird-Party IntegrationsSoftware EngineeringGolangRuby on RailsPostgreSQLAWSKafkaTemporalE-commerce DomainPayments DomainInventory ManagementLogisticsCloud-Hosted SystemsData ModelingTransactional SemanticsPerformance TuningHigh Availability SystemsData ConsistencyIncident ResponseArchitectural DesignDecision MakingRubyRailsAzureGCPLeadershipCommunication
About this role
Stitch Fix, Inc. is the leading online personal styling service that helps people discover styles they will love. They are seeking a Staff Software Engineer to provide technical leadership for their Order Management domain, focusing on architecture, reliability, and long-term evolution of systems that power checkout and fulfillment orchestration.
Responsibilities:
- Own and evolve the technical direction of the Order Management domain, including checkout, order state, fulfillment coordination, and third-party integrations
- Design and implement resilient distributed systems with clear failure modes, graceful degradation, safe rollout and rollback strategies, and strong observability
- Establish and standardize architectural patterns for partner integrations, including timeouts, retries, circuit breaking, fallbacks, idempotency, reconciliation, and consistency guarantees
- Lead domain-wide initiatives from problem framing through production rollout and long-term hardening, ensuring solutions are not only shipped but remain reliable and maintainable
- Drive high-severity and cross-service incident response, including communication, technical decision making, root-cause analysis, and systemic remediation
- Define and uphold domain standards for testing, release safety, on-call readiness, runbooks, SLIs/SLOs, and operational excellence
- Produce clear technical designs, RFCs, and decision records that create alignment and a durable paper trail for future teams
- Partner with Product and Engineering leadership on roadmap planning, sequencing, and investment tradeoffs, framing technical decisions in terms of customer impact, risk, and business outcomes
- Mentor and coach senior and mid-level engineers, raising the quality bar for system design, operational thinking, and technical decision-making across the organization
Requirements:
- 8+ years of experience building and operating large-scale backend or distributed systems
- Strong software engineering experience across one or more modern programming languages; our current stack includes Golang, Ruby on Rails, PostgreSQL, AWS, Kafka, Temporal, though prior experience with these specific tools is not required
- Strong production experience in cloud-hosted systems (e.g., GCP, AWS, Azure), with the ability to reason about capacity, failure scenarios, and operational behavior beyond just the application layer
- Hands-on experience with relational databases such as PostgreSQL, with solid understanding of data modeling, transactional semantics, performance tuning, and operational concerns (backups, failover, migrations)
- Proven ability to design and operate business-critical, stateful systems with high availability and strict correctness requirements
- Experience working with third-party systems and designing for partial failure, latency, data consistency, and recovery
- Track record of leading architectural initiatives that span multiple teams and persist over multiple quarters
- Strong written and verbal communication skills, with the ability to clearly articulate tradeoffs, document decisions, and align diverse stakeholders
- Ability to hold strong technical opinions while remaining open to better ideas, data, and alternative perspectives
- Experience in e-commerce, order management, payments, inventory, logistics, or other high-throughput, transactional domains