Regional Director - Residences, CALA

JOB SUMMARY

The Regional Director of Residences (RDOR) provides professional management and above property oversight for multiple Ritz-Carlton Residences and is regionally based, usually aligning with VP of Operations Field Support.  Oversight is pursuant to the Management Agreement and company brand standards. The RDOR verifies compliance with federal and state statutes and standard operating procedures.  They will use expert knowledge to facilitate decisions in association governance, finance and accounting, property management and owner and employee engagement. The RDOR has development responsibilities in addition to managing open projects. 

 

CANDIDATE PROFILE

Education and Experience

•      4-year bachelor's degree in Business Administration, Hotel or Property Management, or related major; or 6 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, property management, real estate or related professional area. 

 

Preferred:

• Property Management license (CMCA, AMS, IREM, CAM) and/or any other local property management certifications necessary for the job is desired.

The position will based at the CALA Continent Office in Plantation, FL or the Mexico Regional Office.

Position requires at least 50% travel to the properties.

Spanish language required. 

 

CORE WORK ACTIVITIES

 

Managing Property Operations

• Maintains complete knowledge of and compliance with all company policy and procedures (e.g., holiday funds, gifts, and residential acknowledgments).
• Continuously identifies and corrects building and service defects.  Creates innovative solutions for improvement. 
• Verifies compliance and timely completion of all self-audits, reports or documents for any inconsistencies or non-compliant items.  Addresses any low performing sites by reviewing the action plans and documented follow-up.
• Provides input on all aspects of residential brand standards, heart of the house design, standard operating processes, safety programs, and implementation of labor management systems. 
• Communicates company or brand updates to responsibility area in a timely manner.
• Facilitates consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection through the creation of above property audits and site visits. 
• Maintains awareness of the physical plant(s) with attention to protection of the asset and plans to increase its value through superior care. 
• Verifies compliance with company approved property management software.

Managing Profitability

• Partners with the Vice President of Operations Field Support and Regional Vice Presidents, in the creation of key residential initiatives that focus on product quality, financial results and that are aligned with the company’s strategic plan.
• Reviews and approve annual budgets.
• Assists in identifying any potential cash flow issues or concerns and communicate accordingly to the Board Presidents

Managing Relationships with Property Stakeholders

• Represents Marriott International above property leadership by attending Annual Meetings as needed.  Be prepared for all meetings with a company update as requested by the Board of Directors.  Acts as a point of escalation for the Directors of Residences in the assigned region.
• Performs property visits for each site followed by the distribution of a property site visit report to the GM or the VP.
• Guides leadership on the appropriate method of communication for non-compliant residents related to property rules and regulations.  Acts as a point of escalation for the Directors of Residences.
• Leads the sites through the Business Priority Matrix goal setting process and approves annual goals.
• Guides leadership on the appropriate way to handle documentation served by a process server (e.g., subpoenas, law enforcement).
• Participates in the action planning process for the Owner Engagement Survey and Employee Engagement Survey and approves the final plan.
• Handles owner, tenant and board complaints. Acts as a point of escalation for the Directors of Residences.

Managing and Conducting Human Resources Activities

• Participates in the interviewing and hiring of residential leadership positions.
• Assists the Hotel GM’s in sourcing and placing world class residential talent.  Create a talent bank for potential leaders.
• Provides regular feedback on site leader performance to hotel general managers through site visits and conference calls.  Responsible for the Leadership Performance Process for direct reports, unusually associated with stand-alone properties.
• Verifies all other reviews and regular feedback sessions are conducted in a timely manner, increases are processed quickly, and merit increases are processed. 
• Participates in the development of training programs related to property management reinforcing constant quality service.

   

MANAGEMENT COMPETENCIES 

 

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.

• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 

• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability 

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

• Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

• Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges. 
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Association/Club Governance-Skill in working with association governance organizations such as an owners association or a country club. This includes knowledge of statutory requirements and meeting management (i.e., agenda, Rules of Order, etc.).

• Detail Orientation-The ability to attend to and verify the accuracy and completeness of details in work activities.  This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality. 

• General Hotel Operations-Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).

• Owner Service-Skill in anticipating and assessing needs, actively looking for ways to help, exceeding expectations for service, and evaluating satisfaction for owners.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension - Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.