Collector
Baton Rouge, Louisiana, United States of America
Full Time
5 days ago
Key skills
Communication
About this role
The Collector is responsible for working with members to negotiate satisfactory payment arrangements and maximize recoveries. This representative will manage a high volume of calls from members and external parties where they will collect and resolve charged-off loans and share accounts. This candidate should be comfortable meeting monthly collection goals.
A DAY IN THE LIFE OF A COLLECTOR INCLUDES:
• Maximize recoveries and achieve a monthly assigned collection goal on charged off loans and shares.
• Manage a high volume of calls with members and external parties to collect and resolve charged-off loans and share accounts.
• Complete required maintenance to update reporting upon account resolution.
• Analyze settlement and loss-mitigation actions based on set parameters, escalating cases that fall outside approved guidelines.
• Perform deep skip-tracing, locate assets, and recommend legal action when appropriate.
• Identify errors and policy/procedural inconsistencies in loan/share records and take action to correct through escalating to internal associated parties.
COLLECTOR SKILLS AND QUALIFICATIONS INCLUDE:
• 2 years of experience in consumer collections and skip-tracing required.
◦ Experience in a financial institution, collection agency, or law firm preferred.
• High school diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Ability to collect, analyze and interpret financial data.
• Proficiency in MS Office including Outlook, Word and Excel required.
OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:
• Work Schedule
◦ Monday – Friday
▪ 8:00 am – 5:00 pm
• Travel
◦ Travel is rarely necessary for this position.
• Work Site Location
◦ All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816
WHY SHOULD YOU JOIN THE PELICAN TEAM?
Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment
Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.
A DAY IN THE LIFE OF A COLLECTOR INCLUDES:
• Maximize recoveries and achieve a monthly assigned collection goal on charged off loans and shares.
• Manage a high volume of calls with members and external parties to collect and resolve charged-off loans and share accounts.
• Complete required maintenance to update reporting upon account resolution.
• Analyze settlement and loss-mitigation actions based on set parameters, escalating cases that fall outside approved guidelines.
• Perform deep skip-tracing, locate assets, and recommend legal action when appropriate.
• Identify errors and policy/procedural inconsistencies in loan/share records and take action to correct through escalating to internal associated parties.
COLLECTOR SKILLS AND QUALIFICATIONS INCLUDE:
• 2 years of experience in consumer collections and skip-tracing required.
◦ Experience in a financial institution, collection agency, or law firm preferred.
• High school diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Ability to collect, analyze and interpret financial data.
• Proficiency in MS Office including Outlook, Word and Excel required.
OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:
• Work Schedule
◦ Monday – Friday
▪ 8:00 am – 5:00 pm
• Travel
◦ Travel is rarely necessary for this position.
• Work Site Location
◦ All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane Baton Rouge, LA 70816
WHY SHOULD YOU JOIN THE PELICAN TEAM?
Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment
Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.