ServiceNow ITOM / FedRAMP Engineer

Position Overview

We are seeking a mid-to-senior level ServiceNow ITOM Engineer with deep experience supporting FedRAMP-compliant environments. This role requires strong expertise in ServiceNow ITOM modules, infrastructure integration, regulatory compliance, and secure enterprise architecture.

The ideal candidate will have hands-on experience with FedRAMP implementations, CSDM/CMDB strategy, and ServiceNow discovery and service mapping within regulated environments.

This position is fully onsite at one of the listed locations.

Key Responsibilities

• Implement and support ServiceNow ITOM suite including:

CSDM
CMDB
Discovery
Service Mapping
Event Management

• Support FedRAMP-compliant ServiceNow environments • Maintain knowledge of FedRAMP authorization and continuous monitoring requirements • Manage Mid Server placement for FedRAMP instances • Ensure compliance alignment when handling NERC-regulated assets • Support infrastructure environments including servers, networks, and storage • Develop and maintain integrations using REST, SOAP, and other API technologies • Create and manage platform reports • Develop scripts using:

JavaScript
RegEx
Unix Shell
Windows scripting
PowerShell

• Participate in Agile/Scrum ceremonies • Contribute to repeatable and scalable deployment processes across:

Development
Test
Staging
Production

• Support testing activities including:

Unit Testing
System Integration Testing
Performance Testing
User Acceptance Testing

Requirements

Required Qualifications

• 8–10+ years of relevant experience • Strong experience with ServiceNow ITOM suite • Experience supporting FedRAMP environments • Knowledge of FedRAMP security, authorization, and continuous monitoring • Experience with Mid Server configuration • Understanding of NERC compliance requirements • ServiceNow Certified System Administrator (CSA) – Required • Strong scripting experience (JavaScript, Shell, PowerShell) • Experience with REST/SOAP integrations • Understanding of SDLC and Agile methodologies • Knowledge of ITIL practices • Basic cloud and infrastructure knowledge (Windows/Unix administration)

Preferred Skills

• Strong understanding of infrastructure monitoring tools • Experience designing high-availability environments • Familiarity with enterprise security controls • Experience working in regulated federal environments

ServiceNow ITOM / FedRAMP Engineer (On-Site)

Key skills

About this role