Support Services Specialist - OBGYN

The University of Iowa Department of Obstetrics and Gynecology is seeking a Support Services Specialist. The Support Services Specialist provides clinical operational support to ensure effective and efficient delivery of health care in the IVF- Andrology laboratory. 

Position Responsibilities

• Contacts patients after their initial storage period has ended and assures that disposition directives are communicated to the laboratory and confirmed with the patients. Scans disposition forms into EPIC.
• Assists with daily and annual billing.
  • Schedules appointments in EPIC for cryopreserved embryo, sperm and oocytes storage billing.
  • Links storage billing appointments when checking patients in for billing.
• Enters patient demographics into the SART CORS web-based database for compliance with the Fertility Clinic Success Rate and Certification Act.
• Prospectively reports cycle starts into SART CORS. Prospective reporting requires that the cycle be reported within 4 days of cycle start with the accurate cycle type.  This requires interpretation of documentation in the EMR cycle episode.
• Scans IVF outcome forms into EPIC.
• Assists with finalizing yearly data and verifying accuracy in the national SART/CDC assisted reproductive technology registry prior to final data submission deadline.  Assist with data entry for reproductive testing laboratory procedures as needed.
• Places and receives orders for laboratory supplies. Interacts with vendors as needed.   
• Assists with collection of medical record information for cryopreserved embryo, sperm and oocyte ship outs.
• Collaborates with peers and co-workers to enhance the delivery of health care.
• Provides feedback to management on means to achieve goals and resolve service issues.
• Participates in chart audits to assure that all laboratory charges are billed.
• Contributes ideas and seek ways to improve assigned processes.
• May provide training and functional and/or administrative supervision for students/temporary staff.
• May analyze, monitor and report financial data, information and reports.
• May initiate purchasing requests for supplies.
• Responsible for IVF-Andrology laboratory daily billing and mass yearly storage charges for sperm and embryos.
• May perform other duties as assigned.

Required Qualifications

• A Bachelor's degree or an equivalent combination of education and experience
• 6 months - 1 year of administrative experience
• Proficiency with computer software i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams) and database applications

Desired Qualifications

• Experience in Women's Health
• Experience with Epic
• Knowledge of UI Health Care policies, procedures, and regulations

Position and Application Details

• In order to be considered for an interview, applicants must upload a cover letter and resume and mark them as a relevant file to the submission.
• Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
• Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
• For additional questions please contact Cassie Burrill at cassie-burrill@uiowa.edu.