Lead MOD

Description

Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the Guests, Employees, and operations of the Casino Floor. 

Requirements

Education/Experience:

High School Diploma or GED equivalent preferred.

Casino Management experience preferred.

Language Ability:

Must be able to communicate effectively in verbal and written English language.

Math Ability: 

Excellent math skills; ability to calculate money accurately.

· Excellent Guest service skills required.

· Ensures all Guests feel welcome and are given responsive, friendly, and courteous service always.

· Maintains adequate staffing levels and utilizes early outs as business needs warrant.

· Controls cash handling on the casino floor by adhering to Company and Gaming policies and procedures.

· Assists in all departments to ensure Guest satisfaction and efficient operations.

· Maintains Company standards for performance and behavior. Coaches and guides MODs to maintain Company performance and behavior standards. Follows up as needed to ensure expectations are met.

· Assists with scheduling MODs

· Directs and assigns MOD responsibilities as required.

· Assists with writing and delivering corrective or disciplinary actions to Employees when necessary.

· Verifies that all machines and equipment are in working condition, reports maintenance issues to proper departments.

· Assists in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.

· Fully understands and complies with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its Employees, and Guests.

· Ensures that Employees have the necessary supplies to efficiently provide excellent Guest service.

· Maintains confidentiality of all relevant information concerning Guests, Employees, and Company assets.

· Assists management in the monitoring of Surveillance.

· Assists with investigations, accidents, and incidents involving Guests and Employees.

· Prepares Incident Reports for management and Human Resources.

· Adheres to all departmental, health, and safety standards.

· Plans, assigns, and directs Employees’ work duties and tasks.

· Resolves Guest complaints and/or service deficiencies and resolves issues.

· Possesses excellent organizational skills.

· Ability to work in a high pressure, fast-paced environment.

· Demonstrates excellent attention to detail and ability to multitask.

· Familiar with and proficient in the use of a Point-of-Sale register.

· Attends management meetings as required.

· Familiar with standard office equipment including ten key calculators, copier, scanner, and desktop computer.

· Proficient in Microsoft Office programs including Word, Excel, and Outlook.

· Must possess excellent math skills; able to calculate money accurately.

· When necessary, during times outside of scheduled shifts, provides on-call coverage for the department by phone or in person.

Required Work Cards/Licenses/Certificates: 

Nevada Gaming Card

Alcohol Awareness Card (Washoe County and Clark County)