Key skills
GoProject ManagementCustomer Success
About this role
What You Will Be Doing:
As a Penske Systems Administrator - Telecom you will coordinate the day to day activities in support of telecommunications processes. This includes legacy and VoIP system installations and field location opening/closings. You will also provide support to field and corporate departments for telecommunications related moves/adds/changes and daily operational activities.
This position can sit out of our corporate headquarters in Reading, PA.
Penske Responsibilities:
• Manage system infrastructure
• Monitor systems daily and respond quickly to any usability concerns
• Assist in technical upgrades including planning, scheduling, testing, and coordinating
• Analyze inventory reports from Telecommunications vendors and working with internal and external contacts to update as required
• Summarize telecommunications data from internal and external sources for monthly, quarterly, and annual Telecommunications dashboard
• Document telecommunications processes and procedures in addition to updating and creating new processes, such as updating existing workflows and building new workflows that help streamline current processes
• Participate in designing and implementing short- and long-term strategic plans to make certain infrastructure capacity meets existing and future requirements
• Provide “ownership” of problem through final resolution
• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization
• Collaborates with security team in regards to data integrity
• Ensure compliance of documentation with established standards, policies, procedures, and configuration guidelines
• Participates in On Call rotation
• Place and oversee telecom orders with carriers to port services from one technology to another
Qualifications:• Associate degree in Information Technology, Computer Engineering or related field. If no degree, then at least 1 years of specific (function) administration experience required.• 1+ years’ system engineering and IT support required• 1+ years of project management (including mid-to-large scale projects, and managing multiple projects at one time)• Experience working in a Contact Center required, including understanding of call flow design and development • Experience with billing processes preferred, including understanding components and services on the invoices• Ability to respond to help desk requests after hours• Knowledge of the relationships between local, long distance, and wireless services and Telecommunications providers• Experience and full fluency in the following hardware/software: - Telecommunications concepts - Industry trends – SIP, VoIP, Contact Center platforms - TEM (Tangoe) - PBX's ( Avaya, Mitel, Cloud solutions) - UCCaaS, VoIP/SIP - Legacy Telephony systems - Contact Center applications and call flow design • Willingness to work in high pressure, direct revenue generating call center environments and enterprise support for PTL and PL lines of business• Regular, predictable, full attendance is an essential function of the job• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
Physical Requirements:-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:• Associate degree in Information Technology, Computer Engineering or related field. If no degree, then at least 1 years of specific (function) administration experience required.• 1+ years’ system engineering and IT support required• 1+ years of project management (including mid-to-large scale projects, and managing multiple projects at one time)• Experience working in a Contact Center required, including understanding of call flow design and development • Experience with billing processes preferred, including understanding components and services on the invoices• Ability to respond to help desk requests after hours• Knowledge of the relationships between local, long distance, and wireless services and Telecommunications providers• Experience and full fluency in the following hardware/software: - Telecommunications concepts - Industry trends – SIP, VoIP, Contact Center platforms - TEM (Tangoe) - PBX's ( Avaya, Mitel, Cloud solutions) - UCCaaS, VoIP/SIP - Legacy Telephony systems - Contact Center applications and call flow design • Willingness to work in high pressure, direct revenue generating call center environments and enterprise support for PTL and PL lines of business• Regular, predictable, full attendance is an essential function of the job• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
Physical Requirements:-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.