HOA Manager

Description

The HOA Program Manager plans, develops, and directs all aspects of the Homeless Older Adults Program. This role includes overseeing direct housing services for older adults and managing the team of Housing Stabilization Specialists and Case Managers. The Manager is responsible for developing effective community partnerships and strategies to transition older adults experiencing housing instability and homelessness into stable and permanent housing. This position performs under general supervision and reports to the Director of In-Home Services.

ESSENTIAL POSITION RESPONSIBILITIES AND DUTIES:

Program Development & Management

Lead the planning, implementation, and administration of HOA direct housing service programs.

Supervise and support a team of Stabilization Specialists delivering direct services to older adults.

Ensure alignment with best practices in housing stabilization and gerontological care.

Support minimum caseload when required to support the overall results and outcomes of the team.

Monitor the effectiveness of program activities and services, adjusting plans and protocols as needed.

Fiscal Oversight & Fund Management

Plan, monitor, and manage program funds to support direct housing activities.

Work closely with the Grants Administrator and Director to ensure accurate financial tracking, compliance, and timely reporting to funders.

Assist in developing budgets and cost projections related to program expansion and resource allocation.

Strategic & Organizational Planning

Collaborate with organizational leadership in strategic planning efforts to advance housing and homeless services.

Contribute to long-term planning that enhances the organization’s impact and sustainability in addressing homelessness among older adults.

Position and promote HOA-affiliated programs, including the Welcome Home Basket initiative, to ensure visibility and success within the broader community and funder network.

Community Collaboration & Coalition Building

Work in conjunction with the area Continuum of Care(s) and Lead Agencies to foster further collaboration and sustain a diverse, cross-sector regional coalition surrounding the intersectionality of aging services and housing services, including members of the Southeastern Virginia Homeless Continuum of Care (SVHC) and other stakeholders.

Work in conjunction with Southeastern Virginia Homeless Continuum of Care (SVHC) to plan and coordinate Elder Coalition meetings, subcommittees, information exchanges, trainings, and ad hoc events where necessary.

Represent Senior Services and SVHC at local, state, and federal meetings and trainings.

Data & Evaluation

Identify, collect, analyze, and present data to inform program decisions and community discussions.

Collaborate with the SVHC Data Team to develop data reports, especially around Coordinated Assessment activities.

Maintain accurate and timely records, reports, and communications, including minutes, attendance logs, and performance metrics.

Coordination with Regional Homeless Response Systems

Participate in SVHC’s Coordinated Assessment forums, emphasizing older, medically complex individuals.

Support communications related to the Vacancy Report process to facilitate timely housing placements.

Serve as a technical support liaison for service providers, the Housing Crisis Hotline, and access points related to homeless older adults.

Volunteer & Intern Management

Recruit, train, and supervise interns and volunteers involved in the HOA Coalition Program.

Evaluate performance and provide ongoing support to enhance volunteer and intern engagement.

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

Deep understanding of homelessness, aging, and evidence-based housing interventions.

Proficiency in program and team management, including fiscal oversight and reporting.

Strong written and verbal communication skills.

Proficiency in Excel and Microsoft Word

Analytical and strategic thinking to inform decision-making and planning.

Ability to build partnerships and maintain collaborative relationships across sectors.

Experience supervising staff and leading interdisciplinary teams.

Flexibility to work remotely with a hybrid schedule following initial training.

EDUCATION AND EXPERIENCE

A Bachelor’s Degree from an accredited college or university in Social Work, Public Administration, or related field required.

Three (3) years of program management/supportive services experience at the middle management level or above.  Must possess a valid, current Virginia Driver’s license, and meet the agency driving eligibility standards.

WORK ENVIRONMENT

Ability to stoop, lift, finger – for example pick, pinch, or type and grasp. 

Ability to clearly and concisely express and exchange detailed information and ideas to others accurately via spoken word

Exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.

Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer terminal characters, transcription, and other similar objects at distances generally close to the eyes. 

The worker is subject to a variety of inside environmental conditions that may occur in an office, a private home, or elsewhere in the community, including temperature variations, unpleasant odors, and potential allergens.

Although work inside is the standard, it is required that the individual be able to travel and may be exposed to a variety of weather conditions.