Experience Operations Coordinator

We are oOh!media (pronounced “oh!” media). 

oOh!media is the #1 Out of Home company in Australia and New Zealand.  

oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers, cafés, bars and universities.

We are oOh!media, and we are unmissable. 

Join us:

Join an organisation united by drive, creativity, innovation, and community. We show up every day ready to be bold, brave, and push the boundaries of Out of Home advertising. You’ll work alongside a group of talented individuals across Australia and New Zealand, all of whom are dedicated to raising the bar each and every day. If you’re ready to realise your potential and make an impact, join us.

About the opportunity:

•   Permanent Full-Time role
•   Based in South Melbourne

Are you passionate about delivering exceptional service and providing proactive operational support? Do you thrive in a collaborative environment while also owning your work autonomously? Join us as an Experience Operations Coordinator and be the vital link between our customers and our innovative oOh!media networks.

This is a market-leading role where you will be instrumental in ensuring smooth operations and fostering long-term, positive partnerships.

What You'll Achieve: 

As our Experience Operations Coordinator, you will focus on achieving the following key objectives:

• Champion Market-Leading Customer Service: Deliver exceptional service, primarily managed through the ServiceNow dashboard and shared inbox, to build and sustain positive, long-term partnerships with key stakeholders.
• Be an Operational Expert: Work closely with the Client Experience (CX) Team to efficiently troubleshoot and resolve inbound requests, while developing a solid technical mastery of our systems.
• Drive Strategic Prioritization: Quickly develop a comprehensive understanding of oOh!media networks, products, and customers, using this knowledge to effectively prioritize internal and external projects and partners.
• Collaborate and Grow: Actively participate in team engagement opportunities like weekly meetings and training, working collaboratively to support CX Team members and contribute to overall team success.

Key Skills

• This is an entry-level coordinator position, ideal for candidates beginning their career in operations or customer experience.
• Applicants should bring some transferable customer service experience and be confident using standard Microsoft applications.
• To succeed in this role, coordinators must be able to multitask effectively and thrive in a fast-paced, high-volume environment.

Our benefits and perks:

• You flex: Flex how and when you need in a flexible capacity to bring your best self to work.
• Best You: Access to internal and external training, structured career paths, and peer mentoring.
• Your leave, your way: Purchase additional annual leave, inclusive paid parental leave, and paid wellbeing days.
• Support You: Partnered with Sonder for 24/7 human-centric wellbeing and care support for you and your immediate family.
• Celebrate You: Active Reward and Recognition Program for peer-to-peer kudos.

At oOh!, we celebrate diversity and strive for an inclusive environment. We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and refugees.

Applicants must meet role requirements, which may include criminal background checks, medical/drug testing, and right to work checks.