Mandatory Intership - Customer Service Agent (m/f/d)

HYROX is a global sports event series that combines running and functional fitness training in a unique race format. Founded in Germany in 2017, HYROX has evolved into a worldwide fitness movement with events across five continents, attracting tens of thousands of athletes every season.

As our Customer Service Agent (m/f/d) – Timing, you are the vital link between our athletes and their performance data. You will support the Customer Experience and Timing teams by managing all inbound queries related to event results, penalties, and timing accuracy. This is an ideal role for a detail-oriented, data-driven individual—specifically a placement student in their 3rd year—who wants to dive into the world of sports events and ensure every athlete’s hard work is accurately reflected in the rankings.

YOUR KEY RESPONSIBILITIES

• Athlete Support: Act as the first-line support for all customer enquiries regarding event results, penalties, and timing discrepancies.

• Query Management: Respond to enquiries within agreed SLA timeframes ensuring a professional, accurate, and empathetic approach.

• Technical Troubleshooting: Investigate details to solve problems and escalate unresolved or technical timing issues to the Timing Team.

• Cross-Departmental Collaboration: Redirect enquiries outside the timing scope to the correct internal teams to maintain seamless communication.

• Continuous Improvement: Use handled enquiries to identify recurring themes for continuous improvement in athlete communications.

• Event Support: Travel to events within the country to provide on-site support.

YOUR PROFILE

• Requirement: Mandatory 6-month internship (proof required)

• Education: Ideally a placement student in the 3rd year of a 4-year course.

• Mindset: Highly data-oriented with a strong ability to investigate details and solve problems.

• Experience: Previous knowledge of customer care or sports events is a bonus.

• Communication Skills: Ability to handle athlete queries with empathy while maintaining professional accuracy.

• Flexibility: Willingness to travel to events

• Location: Cologne, London is also an option.

• Language: English on C-level is requirement, german is a +

WHAT WE OFFER

• The opportunity to take on responsibility in a fast-growing, international company with a strong sports DNA.

• Flat hierarchies, quick decision-making processes, and plenty of room for your ideas.

• A motivated, international team with a genuine passion for sports and events.

• A healthy work-life balance thanks to flexible, trust-based working hours.

• A modern office in a top location – right in Hamburg Altona with excellent transport connections.

• 28 vacation days to recharge and reset.

• A Wellpass membership and discounted lunch options in-house.

• Your Deutschlandticket is fully covered by us – nationwide mobility, 100% on us.

• Employee discounts in our HYROX stores.

INTERESTED?

Then we look forward to receiving your application. Simply upload your CV as a PDF (no photo required) and answer the questions in the application form. Your contact person is Isabelle (HYROX People).

We are committed to creating an inclusive and respectful work environment. All qualified applicants will receive consideration for employment without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic. We value diversity and are committed to fostering equal opportunity for all.