About this role
Location: Christchurch or Auckland
Contract: 3‑month Fixed Term | Full-time
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where every call is an opportunity to make a difference? If so, we’d love to hear from you!
We currently have multiple office‑based opportunities available in both Christchurch and Auckland for enthusiastic Customer Service Representatives to join our Contact Centre team on a three‑month fixed-term contract.
About the role
As the first point of contact for our new and existing customers, you’ll play a vital role in creating a positive and memorable experience. You’ll handle a variety of queries, solve problems quickly, and ensure every customer feels supported and valued.
We're looking for quick-thinking, solutions-focused individuals who bring a positive attitude to every interaction.
What you’ll bring
- Proven experience in customer service or administration, with a genuine passion for helping others.
- A growth mindset and enthusiasm for learning new processes, systems, and technologies.
- Strong multitasking and prioritisation skills within a dynamic environment.
- Tech-savviness, with the confidence to guide customers through our digital platforms.
- Call-centre experience is an advantage, but not essential — training will be provided.
Working rights
We welcome applications from candidates currently in New Zealand with valid working rights (e.g., appropriate visas).
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
13 March 2026