Customer Care Advisor

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. 

Veolia brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Customer Care Advisor
📍 Bourne End, United Kingdom
🕒 Full-Time, 37 hours per week | Permanent
💰 Salary: Up to £31,000 per annum

🎁 Benefits Package:
25 days annual leave plus bank holidays
Enhanced Pension Scheme
Exclusive employee discounts and recognition programs
Eye care and flu vouchers
24/7 virtual GP access and wellbeing services
Refer a Friend rewards
Optional flexible benefits: Private Medical Insurance, Buy/Sell Annual Leave, Group Income Protection, Dental & Travel Insurance, Group Life Assurance, Critical Illness Cover, Personal Computer & Car Leasing Schemes, Cycle to Work Scheme

Ready to make a real difference – not just in your career, but for the planet?

As water technologies experts, we don't just offer jobs – we build careers with purpose. We're on a mission of Ecological Transformation, and we're looking for a dedicated Customer Care Advisor to be the voice of our customer service excellence.

Are you a natural communicator who thrives on solving problems and delighting customers? Do you enjoy being the first point of contact, turning challenges into solutions with empathy and professionalism?

Join Veolia Group, a global leader in environmental services operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

This is an excellent opportunity to develop your customer service expertise, work with a supportive team, and make a meaningful contribution to delivering world-class support in the water treatment industry.

This is an excellent opportunity to develop your customer service expertise, work with a supportive team, and make a meaningful contribution to delivering world-class support in the water treatment industry.

What will I be doing?

First-Line Customer Support:
Be the first point of contact for customers via phone, email, live chat, and web. Listen actively, respond professionally, and ensure every interaction reflects Veolia's commitment to service excellence.

Issue Resolution & Escalation:
Troubleshoot customer queries efficiently, resolve issues where possible, and escalate complex cases to the appropriate teams while keeping customers informed throughout.

Data Management & Accuracy:
Log and maintain accurate customer records, service requests, and interaction details to ensure seamless communication and follow-up.

Technical Support & Service Coordination:
Provide basic technical troubleshooting, register service requests, validate order details, and liaise with internal teams to ensure timely resolution.

Sales Support & Opportunity Identification:
Identify potential sales opportunities and quotation requests during customer interactions, supporting business growth through proactive engagement.

Customer Advocacy:
Act as the voice of the customer within Veolia, ensuring their needs and expectations are understood and met with professionalism and care.

Continuous Improvement:
Contribute to service improvement initiatives by sharing customer feedback and collaborating with the team to enhance processes and customer satisfaction.

What you will bring to the role:
We value attitude, communication skills, and a genuine passion for customer service as much as formal qualifications. The ideal candidate is enthusiastic about helping others and committed to delivering exceptional support.

Qualifications

GCSE (or equivalent) in English and Maths
Previous experience in customer service, call centre, sales support, or administration
Excellent communication skills (written and verbal) with strong telephone manner
Strong organisational skills with attention to detail and accuracy
Problem-solving ability – confident in assessing situations and selecting appropriate solutions
Technical confidence – comfortable using Microsoft Office and Google Suite
Team player who thrives in a collaborative, customer-focused environment
Empathetic and professional – able to remain calm under pressure and deliver first-class service

Additional Information

Employee Benefits Package

We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, while our enhanced pension scheme ensures a strong foundation for your future. 

We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services, including 24/7 access to virtual GP consultations, and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.

That's not all… you also have the option to enrol in a range of flexible benefits, including Private Medical Insurance, Buy / Sell Annual Leave,  Group Income Protection, Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner, for added peace of mind. And lastly you can take advantage of Personal Computer, Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.