Product Design Lead – Fixed term contract, Perth

Product Design Lead – Fixed term contract, Perth

• You’re an accomplished Product Design Leader driven by human centred design
• We value an inclusive team culture that promotes collaboration and innovation at their core
• Together, we can rewrite the experience for millions of customers

Do work that matters

At Bankwest, we’re transforming to become Australia’s favourite digital bank, and product design is critical to how we get there. As part of a team that values curiosity, collaboration and bold thinking, you’ll help us shape banking that’s smarter, faster and genuinely useful for our customers in their everyday lives.

You’ll sit within the Brand and Experience team in Customer, Marketing and Communications, championing customer‑led design across our digital ecosystem.  Working in a cross-functional, highly collaborative group spanning CX strategy, product design, experience design, and accessibility to turn strategy into reality by designing simple, distinctive, customer-led experiences.
 

As the Product Design Lead for our Application and Opening Crew, you’ll play a pivotal role in attracting customers to join Bankwest and seamlessly open new products. You’ll shape critical end-to-end experiences across the Bankwest app, website, online customer application platform and digital ID systems — ensuring they are intuitive, trusted and customer-first.

See yourself in our team

We’re seeking an experienced Product Design Leader to drive the transformation of our digital banking experiences. You’ll lead and inspire a team of designers, modernising legacy journeys and delivering simple, intuitive, customer-first solutions in a complex, regulated environment.

Blending strategic thinking with hands-on craft, you confidently balance innovation with risk and compliance, influence senior stakeholders, and embed scalable design practices that elevate both customer outcomes and business impact.

Define, lead and own the problem space

• Lead strategic discovery, align design outcomes to measurable objectives, and partner closely with product and engineering stakeholders to influence decision making

• Apply systems thinking to identify patterns, gaps, and opportunities across end-to-end experiences

Design, test and iterate

• Lead the creation of frameworks, flows, and high fidelity solutions that move from concept to production, are validated once released, and improve continuously
• Guide and coach effective discovery by advising on appropriate research methods, reviewing test plans and service design artefacts (e.g. journey maps and blueprints), and support experimentation and learning outcomes

• Facilitate design thinking, usability testing, and iterative improvements
• Create and validate detailed wireframes and interactive prototypes of large/complex features and flows, to visualise the UI and interaction model for stakeholders and developers and identify patterns to be included in the design system

People Leadership and team growth

• Lead, coach, and support a team of designers to build skill and change mindset to achieve our ambitious goals
• Improve design processes, team ceremonies, and documentation to help the team move faster and more efficiently
• Support hiring, onboarding, and performance development in partnership with Experience Design leadership, helping build a team comfortable with change and growth
• Create an inclusive, supportive environment where designers can do their best work
• Build a strong team identity and foster collaboration across designers and squads

Collaboration and influence

• Act as a strategic design partner to product and engineering teams, contributing to decision-making early and often
• Communicate the value and impact of design to senior stakeholders and influence product strategy through customer insight and design thinking
• Design & execute workshops, critiques, and alignment sessions that drive clarity and momentum
• Communicate design rationale, trade-offs, and impact clearly to stakeholders
• Advocate for customer-centred decision-making while embracing the realities of scale, constraints, and rapid change

We’re interested in hearing from people with:  

• Demonstrated experience across the full product design lifecycle (research, discovery, design, delivery).
• Proven ability to lead discovery and delivery activities with customers, product, and engineering stakeholders.
• Expert capability in lean UX, synthesising what you learn, and prototyping to explore and validate direction.
• Deep understanding of human-centred design methodologies and how to apply and execute them pragmatically in a fast-paced agile environment.
• Experience designing for complex systems, services, or platforms, not just isolated features.
• Proficiency with modern design tools (e.g., Figma, Adobe Creative Suite) and a basic understanding of front-end technologies (HTML, CSS, components, design tokens).
• Experience with metrics-driven product development (e.g. running experiments, A/B testing, usage funnels data).
• Strong collaboration and communication skills — you’re as comfortable sketching ideas on a whiteboard with engineers as you are presenting strategic concepts to executives.
•  AI literacy and a willingness to adopt new tools responsibly.
• A portfolio that showcases end-to-end product design thinking, craft, and measurable impact

                                                                                                                                         
Working with us

We're on a mission to become Australia's favourite digital bank. It’s a big transformation from our roots as one of Australia’s oldest banks, to a bank made for the needs of now. We’re placing the focus solely on our customers, as we deliver products that are more useful and experiences that are more intuitive – to make banking seriously uncomplicated.

And we know we've got what it takes. It’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change.

In turn, colleagues benefit from flexible work arrangements, unique career opportunities and a workplace where everyone feels valued and empowered. We prioritise diversity and equality, because we know that a safe and inclusive work environment is vital for doing great work.​

We say our culture is “Made by Us”. And we’re proud of that. ​ See what we’re all about here.

The benefits:

• Flexible working so that you can balance life in a way that works for you ​
• The resources you need to grow your career and develop to your full potential​
• Annual volunteer leave so that you can give back to the causes close to your heart​
• A range of work perks across financial, lifestyle and general wellbeing initiatives​
• Meaningful recognition that rewards great work with great rewards​

We’re working hard to build a team who represent the rich diversity of our customers and communities, and we’re determined to make a real difference for Australia’s First Peoples.

If you're excited about this opportunity but you don't meet every requirement, or your experience doesn't align perfectly, we still encourage you to apply.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 25/03/2026