Assistant manager SCM

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Assistant Manager SCM.
In this role, you will be responsible for the Supply Chain SDL role. You will be required to Focus on continuous process improvement and adaptive to change, Develop & handle effective working relationships in the organization and actively liaise with all Key Stakeholders.

Roles and Responsibilities:
•    This individual will be responsible for collaborating with Genpact Global Payables, Plant buyers, GSC CoE, Category Manager, Receivers at plant to drive: -
•    Holds reduction for Critical suppliers of ESA
•    Scope of work will include review of invoices on QTY REC, QTY ORD, PRICE, LINE VARIANCE, 170 WF holds in Oracle R12.
•    Timely review of errors in the Interface Management Dashboard in QLIKVIEW and ensuring timely IT ticket is raised to resolve.
•    Working closely with Ariba IT and SCM teams to resolve interface issues leading to manual invoice processing and holds release.
•    Improvement in ‘on time payment’ metric
•    Review of suppliers sending invoices late and work with Commodity Buyers to drive supplier discipline.
•    Review of late approvals within Eaton and escalation to Genpact and Eaton Finance leadership.
•    Identifying opportunities for electronic invoice submission.
•    Works closely with suppliers / warehouse, to ensure timely receipting of material, in plant ERP.
•    Resolving internal discrepancies with internal and external stakeholders (e.g. delivery issues, claims, quality issues, issue credit notes etc.)
•    Utilizes all digital tools available on Eaton environment for maximized efficiency of Procure to Pay processes.
•    Monitor KPI of internal teams and provide action plans to mitigate risk and stop shipment situations/credit hold etc.
•    Reporting & Governance – Carry out KPI reporting and cadence at regular intervals
KPIs:
•    OTD of Transaction: TAT for 1st investigation for all on hold ESA critical supplier invoices received in MarkView except quantity receiving hold, will be 2 working Days & 5 working days for Quantity receiving hold excluding Genpact client aligned holidays.
•    Accuracy of Transaction: First time right, measure is 90%
Qualifications: 
•    5-8 years of relevant experience in Supply Chain Operations / Procure to Pay.
•    Bachelors / Master’s degree required, preferably in Supply Chain, Accounting and Finance Management.  
Skills:
•    Excellent communication, customer service, and interpersonal skills necessary to converse with diverse groups of stakeholders including senior management, operations and Supply Chain Management personnel.
•    Should have strong functional knowledge & working experience related to Materials management & detailed understanding of Procure to Pay concepts.
•    ERP knowledge of SAP, S4HANA, Oracle and any plant manufacturing systems. 
Help needed from Eaton:
•    Assignment of GSC COE / Plant POC to train the new joiners on Eaton tools and Supply Chain policy / processes.

•    Access to Oracle R12, Oracle Production, Powerlink, MAPICS, AS400, Vista, MarkView, ARIBA.

•    Defining new CORA queues for Buyers to ensure TAT in resolution. 
Why join Genpact? 
•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.