Job Description:

 

Job Description: • Overall 6 – 10 years’ Experience in Server Management Administration (Linux). • Experience in Server (physical/VM) installation, maintenance & decommissioning. • Profound Linux OS operations experience. • Knowledge in hypervisor operations (XEN and VMware). • To have good knowledge in LVM, DNS, LDAP and IPTables. • To have good troubleshooting skills in server down situation. • Knowledge in physical server management. • Additionally, associate level knowledge in at least one public cloud landscape (AWS, Azure, GCP). • Basic knowledge in automation tools and (e.g. chef) and scripting (e.g. bash, Perl) • Additionally, knowledge/experience in using GitHub and Jira would be beneficial. • Any experience in monitoring with Prometheus on docker setup and/or ELK stack would be beneficial (not mandatory) • Any knowledge for central infrastructure services is recommended and highly beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring) • Able to provide knowledge transfer from certain technology areas towards 2nd level technical support. Key Responsibilities • Provide reliable customer administrative support to ensure smooth system operations. • Actively monitor systems, processes, and services to maintain stability and performance. • Accountable for SLA compliance and quality of delivered services. • Prepare and deliver SLA reports, including compliance tracking and breach analysis. • Ensure services meet agreed quality standards and customer expectations. • Provide active support during escalations, ensuring timely resolution and effective communication. • Participate in planning and execution of critical activities, including maintenance windows and major changes. • Demonstrate strong analytical and decision-making skills in high-pressure or critical situations. • Support capacity management of resources to ensure service continuity. • Work closely with Delivery teams to identify gaps and areas for operational improvement. • Excellent communication skills (verbal and written). • Ability to manage multiple priorities in a fast-paced support environment. • Strong customer focus with a quality-driven mindset. • Good collaboration skills and ability to work across teams.

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NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.