Customer Service Representative, Cardiology - CAC

Sentara Health is a healthcare organization, and they are seeking a Customer Service Representative to handle inquiries and provide support to members and patients. The role involves addressing issues related to eligibility, benefits, billing, and scheduling, ensuring quality service and satisfaction.

Responsibilities:

• Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
• Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
• Provide quality service and customer satisfaction through effective communication and education

Requirements:

• High School diploma or equivalent (Required)
• 2 years Customer Service Experience Required
• Remote, in event of power or internet outage, must travel to Martha Jefferson Charlottesville or Rockingham Hospital to complete shift
• 1 year of experience in a Healthcare environment