Senior Customer Activation Manager | Partnerships

Ramp is a financial operations platform designed to save companies time and money, and they are seeking a Senior Customer Activation Manager to own the activation, growth, and retention of partner-referred customers. The role involves building relationships with key partners and driving partner enablement and customer activation through onboarding and education.

Responsibilities:

• Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges
• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

Requirements:

• Minimum 5 years of experience in Partner Success
• Fluency with partner ecosystem operations
• Exceptional project management and time management
• Excellent verbal and written communication
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customer needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment
• Experience with accounting partners, Private Equity, and/ or Venture Capital
• Experience contributing to the development and growth of new teams
• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
• Experience with financial services sales
• Experience at a high-growth startup