Sr. Site Reliability Engineer, Security

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), and they are seeking a Senior Site Reliability Engineer to enhance their cloud platforms. The role involves ensuring system reliability, performance, and efficiency while collaborating with software development teams and implementing modern reliability practices.

Responsibilities:

• Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards
• Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's
• Manage site stability, performance, reliability, and maintain uptime for production environments
• Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns
• Strive for automation to reduce toil and increase development velocity
• Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed
• Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach
• Document resolution run books and standard operating procedures
• Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation
• Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams
• Implementation of reliability and observability tools (like New Relic, Prometheus, Grafana etc.,)
• Collaborates with Security team and other platform engineering teams to build reliable, maintainable, and scalable solutions that improve our security posture

Requirements:

• Strong background as a SRE supporting a 24x7 highly available production environment for a SaaS or cloud service provider
• Solid experience with Monitoring/APM/Observability tools (Splunk, New Relic etc.)
• Experience implementing observability plans around logs, metrics, and traces
• Experience in an agile development team developing software
• Experience with cloud infrastructure environments, preferably AWS, and Infrastructure as code (Terraform, CloudFormation)
• Extensive experience with Docker, Kubernetes, Helm, CI/CD and config management tools like Ansible, Chef
• Strong experience with containerization technology and/or Kubernetes
• Experience with Release automation, system administration, configuration management
• Experience with programming languages (Java, Python, Go, etc.)
• Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts
• Strong interpersonal and teaming skills - ability to set and enforce process and influence engineers who are not direct reports
• Strong analytical and programming skills (Python, Go, Java etc.)
• Deep understanding around best practices for modern cloud security
• Proven experience building observability for security concerns, such as privilege escalations and bot detection