Customer Success Manager (IL)

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. As a Customer Success Manager, you will guide educators and administrators to achieve their goals with Edmentum solutions, leading impactful implementations and fostering strong relationships to drive meaningful student success.

Responsibilities:

• Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes
• Build deep partnerships with district leaders and educators to promote engagement and awareness
• Analyze data to uncover insights and craft strategies that maximize student learning impact
• Collaborate with internal teams to secure renewals and identify growth opportunities
• Advocate for customers by sharing feedback that shapes future products and services

Requirements:

• You have a bachelor's degree and 5+ years of experience in education technology or customer success
• You live in the Chicago/Illinois area
• You are passionate about improving education and driving positive change
• You have strong communication skills and can engage effectively at all levels of a district
• You are skilled in analyzing data and making strategic recommendations
• You have a deep understanding of curriculum, instruction, and educational trends
• You are proactive, adaptable, and thrive in a fast-paced environment
• You are collaborative and committed to fostering inclusion
• You are willing to travel up to 65%
• You are willing to take on evolving responsibilities based on business needs