Remote Customer Service - $14.40/hour - Sundays OFF - Start 3/30 (#MCF)

Inktel Contact Center Solutions is a dynamic call center recognized as the “Best Place to Work in FL.” They are seeking Customer Service Agents to provide proactive and professional support to customers across multiple communication channels in a remote capacity.

Responsibilities:

• Strong desire to be helpful and take ownership and resolve customer situations
• Guide callers through troubleshooting, navigating the client’s menus
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Provided customer relationship management tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Requirements:

• MUST LIVE IN FL, GA, IL, IN, LA, NV, NM, NC, SC, TN, OR VA
• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectively with customers, management, and co-workers
• Seeking 1+yrs of experience & familiarity in the food ordering & catering industries
• Must have Hard-wired connection (no wireless/WiFi)
• Minimum 45 Mpbs download / Minimum 10 Mpbs upload
• CPU Speed: Dual Core 1.2 GHz or better
• Hard Drive: 40 GB or more of available space
• Memory: 8 GB or RAM or better
• Dual monitors are required for this program
• Latest version of Google Chrome for Windows
• Bilingual Spanish a PLUS