Customer Service Representative - California Residents only

Amerit Consulting is an extremely fast-growing staffing and consulting firm, and they are seeking a highly skilled Customer Service / Member Services Representative. The role involves providing customer service, handling inbound and outbound calls, and assisting members with pharmacy care benefits and other inquiries.

Responsibilities:

• Providing customer service; Inbound Call center experience; making calls to the members explaining pharmacy care benefits
• Resolve member issues of all types (RX, PCP, Benefits, Eligibility)
• Experience working with employee-based accounts – group accounts

Requirements:

• 2+ years of Customer Service experience
• Experience with call centers - taking inbound calls, making outbound calls
• Member Services experience - making calls to the members explaining pharmacy care benefits
• Proficiency in basic working on Computers/phone
• Experience with MS Office
• Armed forces background/exp
• Call center experience