Remote Customer Service Team Leader

Talentoma is a company focused on providing exceptional customer service, and they are seeking a Remote Customer Service Team Leader to oversee a team of support representatives. This role involves ensuring service quality and performance standards are maintained while managing daily operations and providing coaching to team members.

Responsibilities:

• Supervise daily customer support operations
• Monitor team performance and productivity
• Provide coaching and feedback to representatives
• Handle escalated customer cases
• Track support metrics and reporting
• Assist with training new team members

Requirements:

• Strong communication and leadership abilities
• Experience with support management tools
• Problem-solving and decision-making skills
• Reliable remote workspace
• Customer service leadership or supervisory experience preferred