Bilingual Customer Service Representative (Korean & English)

Pyramid Consulting, Inc. is a leading Health Insurance Industry company, and they are seeking a Bilingual Customer Service Representative fluent in Korean and English. The role involves handling claims, benefits, and customer inquiries while providing excellent service.

Responsibilities:

• This is a fully remote position and can sit anywhere nationwide
• If the candidate is not local to an office, this would be strictly contract
• The department is open from 8am – 8pm EST and the CSR’s need to be flexible to work a 7.5-hour shift during that time frame
• Final shift will be share after training
• CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems
• We are looking specifically for an individual who would be bi-lingual and able to speak Korean
• Due to regional dialects within the language we are looking for individuals who are native speaking Korean and English as the 2nd language

Requirements:

• Fluent and conversational in both Korean and English
• HS Diploma or GED with 2 years of customer service experience
• Excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills
• Strong verbal and written communication skills
• Excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang
• Ability to clearly communicate complex messages over the phone
• Ability to navigate through multiple systems at a time
• ALL candidates must complete employment testing prior to submission
• Call center experience is preferred
• Healthcare industry experience
• Medical background helpful