Gen AI Engineer

HireOn Tech is seeking a motivated GenAI Engineer to work with their Global Advanced Customer Analytics team. The role involves developing and supporting solutions primarily focused on contact center BOTs, including understanding requirements, designing solutions, and collaborating with team members.

Responsibilities:

• GenAI use cases requirements understanding working with product owners, business and design LLM solutions aligned with approved RAG patterns
• Drive data requirements conversations and work with data office to get required data for the use case
• Design efficient chunking & indexing strategies to support answer generation as per expectations
• Develop and deploy inference APIs using frameworks like langchain and deploy to AKS or function apps
• Capable to pick up UI work as needed to support front end integration collaborating with UI team
• Support GenAI knowledge BOTs in production by monitoring user feedback and improve BOT response quality through enhancements as per feedback
• Embrace best practices, processes related to MLOps, Coding best practices
• Experience in optimizing model accuracy by efficient prompt refinements
• Collaborate with existing members in the team, contribute to reusable GenAI code base