Project Manager

DirectDefense is a cybersecurity consulting firm seeking a Project Manager to coordinate multiple client engagements. The role involves managing client-facing cybersecurity service engagements from kickoff through completion, ensuring projects run smoothly and clients have a positive experience.

Responsibilities:

• Manage a portfolio of 10–16 concurrent client engagements, often with short delivery timelines
• Serve as the primary project manager and delivery lead for assigned engagements, coordinating client communication, scheduling, and engagement logistics
• Ensure projects remain aligned with scope, schedules, and contractual expectations
• Develop and maintain project plans, timelines, and engagement schedules
• Coordinate internal staffing with Practice Managers and consultants to ensure appropriate resources are assigned
• Track milestones and deliverables and proactively address scheduling risks
• Maintain clear and professional communication with clients and internal teams throughout each engagement
• Facilitate kickoff meetings, status updates, and client communications to ensure transparency and alignment
• Manage expectations and facilitate resolution of issues when they arise
• Identify potential risks, resource conflicts, or delivery challenges early and coordinate solutions with internal teams
• Escalate issues when appropriate and help drive resolution to keep engagements on track
• Ensure project deliverables meet agreed-upon timelines and quality standards
• Coordinate final documentation, stakeholder sign-off, and project closure activities
• Capture lessons learned and contribute to improvements in delivery processes
• Partner closely with consultants, Practice Managers, Operations, and Sales to support successful service delivery
• Collaborate with Sales during engagement handoff to ensure a smooth transition from contract signature to project kickoff
• Contribute feedback and ideas that help improve project management processes and delivery operations as the PMO continues to mature

Requirements:

• Bachelor's degree or equivalent work experience
• 4–8 years of project management experience in professional services, consulting, or client delivery environments
• Experience managing multiple concurrent client engagements in a professional services environment, often with overlapping timelines
• Strong organizational and prioritization skills in fast-paced environments
• Excellent communication skills and a professional, customer-facing approach
• Ability to coordinate work across technical and non-technical teams
• Experience in cybersecurity, IT services, consulting, or SaaS environments
• Experience working with PSA or project management platforms such as Salesforce-based tools, Mission Control, Certinia, or similar systems
• Experience supporting the delivery of consulting or professional services engagements in client-facing environments
• Understanding of technical or security-related project environments
• Project Management certification (PMP, CAPM, or equivalent)