Key skills
Communication
About this role
Dominion Outsourcing is an industry-leading provider specializing in the insurance, medical, and contact center industries. They are seeking a Customer Service Agent to handle day-to-day tasks related to customer support, ensuring customer satisfaction and enhancing the overall customer experience.
Responsibilities:
- Handle day-to-day tasks related to customer support
- Assisting customers with inquiries
- Resolving issues
- Ensuring customer satisfaction
- Enhancing the overall customer experience
- Interact with customers via phone, email, and chat to provide timely and effective support
Requirements:
- Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction
- Experience in providing excellent Customer Service and enhancing Customer Experience
- Strong communication and problem-solving skills
- Ability to work independently and remotely
- Proficiency in using customer service software and tools
- High school diploma or equivalent
- Experience in the insurance or healthcare industry
- bachelor's degree