Product Manager

Flip is a company that builds AI-powered call automation for customer support, aiming to enhance customer experience and efficiency. The Product Manager will own defined product areas, making critical decisions on product direction, execution, and trade-offs between automation and customer outcomes.

Responsibilities:

• Owning the roadmap and priorities for your product areas, and the outcomes they produce
• Deciding what to build, change, or stop based on real customer behavior and call data
• Improving automation and customer outcomes, and owning the results when metrics move, or don't
• Defining product behavior and user experience at a level of detail that enables Engineering to execute without ambiguity
• Shipping high-quality product consistently in a continuous release cadence
• Making clear tradeoffs between automation depth, customer experience, revenue, and technical constraints
• Aligning Engineering, Customer Success, and GTM around decisions, priorities, and expected impact