Project Manager

Foundant Technologies is a company that empowers mission-driven organizations to manage their data and workflows through comprehensive software solutions. The Project Manager will oversee client implementations, manage onboarding projects, and foster relationships with key stakeholders to ensure customer satisfaction and successful project outcomes.

Responsibilities:

• Serve as a pivotal leadership role focused on executing client implementations and fostering strong relationships
• Oversee and prioritize tasks for the client services team, with a focus on clients adopting Foundant's CommunitySuite product
• Manage client onboarding projects in collaboration with various Client Delivery roles
• Build and maintain relationships with key client stakeholders to ensure their goals are met while delivering exceptional customer satisfaction
• Adapt engagement depth and project management approach based on varying project sizes and client needs
• Lead by example and act as a servant leader
• Engage in pre-sales processes to support and manage client onboarding expectations and commitments
• Facilitate a smooth client transition from the Sales Team, ensuring continuity of strong relationships and thorough knowledge transfer from Sales to Client Services
• Cultivate strong and productive relationships with key client contacts, internal team members, and potentially third-party resources where applicable
• Develop, maintain, and update project management documents and systems to support efficient implementation progress
• Build plans with clear milestones, communicate team roles and responsibilities, and hold customers and internal partners accountable to achieving those objectives
• Coordinate requirements gathering efforts, consulting with Product Management, Implementation Team members, and clients
• Maintain active engagement throughout projects, fostering team commitment to results while addressing concerns and facilitating issue resolution to reduce escalations
• Advocate for process improvements and actionable plans to enhance client satisfaction, optimizing internal and external experiences
• Monitor client progress and sentiment, leveraging Foundant systems to document accurately and in a timely manner
• Acquire foundational knowledge of Foundant product offerings to address client inquiries and provide resolutions independently
• Perform other duties as assigned

Requirements:

• BA in relevant professional field
• Two or more years of experience in project management, preferably in an information technology company
• Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach
• Exceptional customer satisfaction driven approach
• Strong technical aptitude and ability to learn software programs
• Patience, empathy, and integrity, approaching each situation with a fresh outlook and the client's and team's success in mind
• A team player who builds internal alignment and agreement to reach deliverables
• Ability to identify client needs and challenges to help deliver successful outcomes on projects
• Change management experience to ensure the successful rollout of internal team changes
• Excellent time management skills to handle multiple, concurrent tasks and deadlines
• Excellent written and verbal communication skills
• Motivated, enthusiastic self-starter, with the ability to complete tasks with minimal supervision
• Familiarity with software systems: Confluence and Jira; Teams, Salesforce, Zendesk, and MS Office products
• Ability to travel occasionally (approx. 5-10%)