Claude AI Business Analyst

Dice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Claude AI Business Analyst. This role involves evaluating business processes and identifying opportunities for AI-driven solutions while collaborating with stakeholders and ensuring alignment between technical teams and business objectives.

Responsibilities:

• Participate in discovery calls to analyze and document business processes, workflows, and data flows
• Collaborate with stakeholders to identify opportunities for AI agents to optimize business processes
• Evaluate resource requirements and recommend appropriate AI tools and solutions
• Conduct gap analyses to compare current state processes with future state objectives
• Provide detailed documentation and insights to support the development of a structured AI playbook
• Work within Agile Scrum methodologies to ensure efficient project delivery
• Review and analyze call center customer service operations for potential AI integration
• Serve as a liaison between technical teams and business stakeholders to ensure alignment
• Present findings and recommendations to support decision-making for AI-driven strategies
• Maintain clear and organized documentation throughout all stages of analysis

Requirements:

• Proven experience as a Business Analyst, preferably with AI-related projects
• Strong understanding of call center operations and customer service workflows
• Proficiency in conducting document reviews and preparing detailed reports
• Familiarity with Agile Scrum methodologies and project management practices
• Expertise in performing gap analyses to identify areas for improvement
• Excellent communication and collaboration skills to engage with diverse stakeholders
• Analytical mindset with the ability to interpret complex processes and data
• Knowledge of AI tools and their application in business environments