Senior Finance Manager, Customer Success Management

Autodesk is a company dedicated to empowering innovators to design and create a better world. As a Senior Finance Manager in Customer Success Management, you will partner with Customer Success leaders to drive sustainable growth and shape financial strategies that enhance customer value and efficiency.

Responsibilities:

• Act as the primary finance partner to the Customer Success Management VP and leadership team, providing trusted financial guidance and strategic insight
• Support Autodesk’s shift toward customer lifecycle value by aligning financial plans with customer success, retention, and adoption strategies
• Influence investment decisions that improve customer outcomes while balancing growth, efficiency, and margin objectives
• Lead annual planning, monthly forecasting, and long-range planning for the Customer Success organization
• Own and analyze key SaaS metrics such as gross and net retention, churn, renewals, expansion, cost-to-serve, token consumption, usage and value delivery
• Partner with Customer Success Leadership to establish annual token consumption and customer usage targets, ensuring alignment with customer value realization, adoption goals, and Autodesk’s consumption-based business models
• Develop financial models to evaluate customer offerings, operating and capacity models, and the impact of any go-to-market changes
• Deliver clear, executive-ready insights that connect financial performance to customer outcomes and strategic priorities
• Analyze variances, trends, and risks, and proactively recommend actions to leadership
• Partner closely with WW Sales Finance and RevOps as needed to ensure alignment across the customer lifecycle
• Drive simplification, automation, and standardization of financial processes and reporting
• Ensure strong financial governance, accuracy, and compliance across Customer Success financials
• Support transformation initiatives, new business models, and potential M&A integration impacting Customer Success
• Mentor and develop finance team members
• Model Autodesk values by operating with integrity, curiosity, and a collaborative, inclusive mindset
• Foster strong cross-functional relationships built on trust and accountability