Principal Engineer, Center of Excellence

Zscaler is a pioneer and global leader in zero trust security, seeking a Principal Engineer for their Engineering Center of Excellence department. The role involves providing technical leadership to customer teams, developing training materials, and improving product supportability.

Responsibilities:

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Requirements:

• 8+ years of support and networking experience as an SME specializing primarily in SD-WAN and Cloud Connector Technologies
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience advising leadership at the Director level and above on technical strategy and voice of the customer
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency
• Bachelor's degree in computer science, computer engineering, or equivalent advanced industry experience/certifications
• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts