Product Manager – Consumer Digital, Card Management

Job Summary

Works in tandem with Digital, Technology, Operations, Risk/Compliance, Fraud, and Data teams across the organization to manage and evolve Consumer Digital Card Management capabilities. Owns the strategy, execution, and ongoing performance of client-facing digital card products, including debit and credit card digital experiences such as card issuance, activation, controls, tokenization, and lifecycle management. Operates within an Agile delivery model to manage the backlog, write user stories with clearly defined acceptance criteria, coordinate user acceptance testing (UAT), and drive business validation through production releases. Partners cross-functionally to research and resolve card-related customer issues, facilitate root-cause analysis (RCA), and communicate remediation plans and outcomes to stakeholders.

Job Duties and Responsibilities

• Owns and supports client-facing consumer digital card management products, ensuring reliable, secure, and intuitive card experiences across digital channels.
• Manages digital card capabilities including card issuance, activation, card controls (freeze/unfreeze, spend limits), card replacement, digital wallet provisioning, and transaction visibility.
• Operates within an Agile delivery model by managing and prioritizing the backlog, writing user stories and acceptance criteria, driving backlog refinement, performing UAT, and coordinating business validation during production releases.
• Demonstrates change management skills to prepare stakeholders and support partners for production releases, including operational readiness and customer communications.
• Researches and resolves card-related customer complaints and complex issues, facilitating cross-functional RCA with Technology, Operations, Fraud, and Risk partners, defining remediation plans, and providing internal customer support when needed.
• Partners with fraud and risk teams to ensure digital card features balance customer experience, security, and regulatory requirements.
• Collaborates with data and analytics teams to measure outcomes, support impact analysis, and develop reports and dashboards that monitor product KPIs, fraud trends, and customer experience metrics.
• Works closely with cross-functional partners and third-party vendors (e.g., card processors, networks, and digital wallet providers) to ensure card processes meet client experience, operational, and regulatory expectations.
• Maintains awareness of market and industry trends impacting consumer digital card management, including emerging wallet technologies and card security enhancements.
• Observes all risk management policies and procedures and escalates issues appropriately.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Sunovus is an equal opportunty employer committed to fostering an inclusive work environment. 

 

Qualifications

Minimum Education:

• Bachelor’s degree in Business Administration, Business Analysis, Accounting, Finance, Economics, Management, Project Management, Marketing, Data Analysis, Mathematics, Statistics, Operations, or related discipline; or an equivalent combination of education and experience.

Minimum Experience:

• Minimum 5 years supporting client-facing consumer digital banking or card management applications.

Required Knowledge, Skills, & Abilities:

• Strong understanding of consumer digital banking channels and digital card management journeys; knowledge of card lifecycle processes, customer card servicing needs, and digital self-service capabilities.
• Ability to translate business and customer requirements into clear user stories and acceptance criteria.
• Strong data analysis, problem-solving, and root-cause analysis skills.
• Ability to facilitate cross-functional collaboration and communicate complex issues clearly to stakeholders.
• Ability to manage multiple priorities in a fast-paced, regulated environment.