Product Manager – Consumer Digital, Money Movement

Job Summary

Works in tandem with Digital, Technology, Operations, Risk/Compliance, and Data teams across the organization to manage and evolve Consumer Digital Money Movement capabilities. Owns the strategy, execution, and ongoing performance of client-facing digital banking money movement products, including Fiserv-enabled capabilities (Zelle®, TransferNow, Bill Pay, and Mobile Deposits). Operates within an Agile delivery model to manage the backlog, write user stories with clearly defined acceptance criteria, coordinate user acceptance testing (UAT), and drive business validation through production releases. Partners cross-functionally to research and resolve customer issues, facilitate root-cause analysis (RCA), and communicate remediation plans and outcomes to stakeholders.

 

Job Duties and Responsibilities

• Owns and supports client-facing consumer digital banking money movement products ensuring reliable, secure, and intuitive customer experiences across digital channels.
• Manages Fiserv money movement products including Zelle®, Transfer Now, Bill Pay, and Mobile Deposit (minimum 5 years’ experience)
• Operates within an Agile delivery model by managing and prioritizing the backlog, writing user stories and acceptance criteria, driving backlog refinement, performing UAT, and coordinating business validation during production releases.
• Works closely with cross-functional partners and third-party vendors to ensure money movement processes meet client experience, operational, and regulatory expectations.
• Demonstrates change management skills to prepare stakeholders and support partners for production releases, including operational readiness and customer communications.
• Researches and resolves customer complaints and complex issues, facilitating cross-functional RCA, defining remediation plans, and providing internal customer support when needed.
• Partners with data and analytics teams to measure outcomes, support impact analysis, and develop reports and dashboards that monitor product KPIs and customer experience trends.
• Maintains awareness of market and industry trends impacting consumer digital banking and money movement.
• Observes all risk management policies and procedures and escalates issues appropriately.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Qualifications

Minimum Education:

• Bachelor's degree in Business Administration, Business Analysis, Accounting, Finance, Economics, Management, Project Management, Marketing, Data Analysis, Mathematics, Statistics, Operations or related discipline; or an equivalent combination of education and experience

Minimum Experience:

• Minimum 5 years supporting client-facing consumer digital banking applications
• Minimum 5 years of experience with Fiserv money movement products (Zelle®, TransferNow, Bill Pay, Mobile Deposit)
• Demonstrated experience working within an Agile delivery model, including backlog management, user stories, UAT, and production release readiness.

Required Knowledge, Skills, & Abilities:

• Strong understanding of consumer digital banking channels and money movement journeys.
• Ability to translate business and customer requirements into clear user stories and acceptance criteria.
• Strong data analysis, problem-solving, and root-cause analysis skills.
• Ability to facilitate cross-functional collaboration and communicate complex issues clearly to stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.