Senior Technical Analyst

Location: Columbia, MD or St. Paul, MN

In this position, you’ll be based in the Columbia or St. Paul office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Senior Technical Analyst to join our Computershare Technology Services team. There are a few things that make this opportunity truly fantastic: 

• Be part of a cross-functional Agile delivery team which creates customer-oriented solutions aligned to the overall Computershare and Technology strategy and values
• Work with a supportive leader who encourages creativity and innovation on a team where new ideas and improvements are always welcome
• We offer continuous learning and education opportunities and put emphasis on continued improvement, growth, and career progression

A role you will love

As the Senior Technical Analyst, you’ll perform business analysis and administrative tasks to assist with the enhancement and maintenance of applications managed by our Enterprise Systems team. In this role, you’ll need to be pragmatic and logical, with a solution-oriented mindset. You’ll partner closely with the product manager and project team to define business requirements to meet the project objectives. 

Communication and collaboration will be of the utmost importance as you partner with your key stakeholders (value stream leaders, business groups and control groups).

Other key responsibilities include:

• Assist in the preparation of clear requirements which will form a well-balanced Product Backlog
• Manage and prioritize the scrum’s backlog and work with the team to plan stories for upcoming sprints
• Determine acceptance criteria for final UAT code
• Ensure requirements are within our business standards and guidelines and align to our business strategy and objectives
• Effectively manage risks associated with projects and scrum team, including compliance with applicable laws, rules, and regulations, and adherence to internal Computershare policies, procedures, and controls
• Look at industry trends and customer feedback to brainstorm on features
• Obtain appropriate buy-in on difficult decisions and solve complex issues, especially when there isn’t agreement amongst stakeholders, knowing how to negotiate and when to escalate to your leaders
• Work with operations and technical teams to research and resolve production issues
• Clarify ambiguities and customer experience based on business requirements and product objectives
   

What will you bring to the role?

You are someone who takes a highly organized approach with a keen attention to detail. You can articulate complex concepts in a clear manner, and you pride yourself on your solid creative and strategic thinking skills. As flexibility and collaboration are important in this role, you work effectively in a team environment and across all organization levels.

You’ll also bring:

• 5+ years of IT industry experience including 3+ years of Business Analyst experience
• 2+ years of Agile experience
• Experience in IBM BPM, IBM BAW (Business Automation Workflow), Tungsten TotalAgility, Business Objects, Power BI, and/or DataStage
• Experience in document management solutions leveraging Kofax, Documentum, and/or FileNet P8
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Knowledge and understanding of online authentication, authorization, fraud, or security
• Process improvement experience
• ADO experience in large, regulated organizations
• Proven ability to manage large-scale initiatives and effectively partner with stakeholders across business and technical teams
• Proven ability to manage process discovery, process modelling, and process improvement activities
• Experience synthesizing complex analytical findings into executive level communications 
• Experience synthesizing data to form a story and align information to contrast or compare to industry perspective and historical business trends
• Experience presenting and communicating effectively via remote virtual tools like Teams, WebEx

Bonus points if you have:

• Degree in an IT related discipline
• Relevant Business Analysis courses or qualifications
• Experience in Financial Services industry

 

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture

Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans

Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

Compensation. The typical base pay range for this role is $89,000-$126,000 for Maryland and $84,000-$120,000 for Minnesota.

Computershare will use data analytics and artificial intelligence systems to help recruiters analyse and assess candidate and application information. These systems make our application and review process more efficient and assist our team in identifying candidates based on professional qualifications, skills and experience commensurate with the role applied for. All outputs from the systems are evaluated by our recruiters and are not the sole source of whether to consider a candidate for employment.
 

#LI-Hybrid

A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.