Access & Enrollment Intake Specialist

Description

Responsible for managing all aspects of the intake process to ensure hospice admissions are completed in an organized and timely manner. Responsible for coordinating referrals, gathering medical records, hospice order and insurance verification. Perform data entry into EMR for all referrals received. Schedule all admissions with a sense of urgency to ensure patients/families quickly receive access to AMOREM services.

Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES: 

· Demonstrate exceptional service to patients, families, referral sources and co-workers. Assist team as needed to ensure that this level of service is consistently provided 

· Demonstrate excellent telephone etiquette skills. Answer/respond to all telephone calls timely 

· Maintain close communication with AMOREM’s outreach team, clinical team, referral source and patient during the referral/admission process 

· Ensure appropriate authorization is obtained prior to admission of all patients 

· Complete accurate documentation of intake process and enter in the EMR to show referral progression 

· Facilitate the collection of all information required for hospice admission. Communicate timely regarding any missing information 

· Enter all hospice referrals into the electronic medical record 

· Coordinate and schedule hospice admissions with a sense of urgency 

· Obtain physician orders for hospice services 

· Communicate with AMOREM’s business office regarding need-to-know or issues with insurance verification 

· Portal access to EPIC, ATRIUM and other EMRs’ as assigned 

· SmartMD access to assist with sending virtual admission forms/consents 

· Maintain an adequate supply of AMOREM Patient & Caregiver Guidebooks 

· Process completed admissions for accuracy and verify all forms are completed/scanned in electronic charts 

· Work collaboratively with palliative administrative assistants as needed with palliative care referrals 

· Communicate referrals to home health agencies, if applicable 

· Order DME, as directed 

· Other duties as assigned 

KNOWLEDGE, SKILLS & ABILITIES:  

· Cross-trained for medical records specialist/clinical administrative assistant 

· Track/print hospital records for patients with active hospice referral and scan into EMR 

· Enter, complete, send and sign admission paperwork sent virtually via SmartMD 

MINIMUM QUALIFICATIONS:  

Education:  

· High school diploma required 

Experience:  

· Experience in medical office or hospital required 

· Medical office assistant training preferred 

Licensures & Certifications: (if applicable):  

· Not applicable