Interpreter Services Liaison-Part Time

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

Schedule: Monday-Friday 8am-1pm

Location: Sandwich

Required:

• Medically trained interpreter
• One year of health care experience

The Patient Relations/Interpreter Services Liaison reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Serves Hospital as Medically Trained Interpreter in a professional and ethical manner.

The Patient Relations/Interpreter Services Liaison serves Hospital as Medically Trained Interpreter in a professional and ethical manner.

Responsibilities:

• Provides complete and accurate interpretation of the spoken word in a variety of encounters with patients, visitors, staff, and others.
• When necessary, completes pre-encounter session informing clinical staff of cultural specifics that may impact the situation as well as the importance of speaking in short phrases taking frequent pauses to allow interpretation.
• Works agreed upon shifts. Informs on call individual or manager via phone or in person (no messages) 24 hours prior to any shift that you are scheduled for and not able to work.
• Serves as an advocate for the patient to ensure that his or her Patient Rights are honored.
• Assists in the translation of critical forms into various languages as patient population trends necessitate. Evaluates and prioritizes interpretation requests, ensuring that requests are triaged for the most appropriate and timely response determining if the request will be referred to phone service interpreters or if an in-house interpreter will fulfill the request.
• Completes new admissions rounding.
• Introduces newly admitted patients who are LEP or Deaf/HoH to the communication options provided by interpreter services.
• Collects data on the utilization of internal and external interpreters during each shift worked.

Qualifications

Required:

• High school graduate or equivalent
• Medically trained interpreter
• One year health care experience

Preferred:

• Three years healthcare experience

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.