Customer Service Representative

Dixie Chopper, a member of the Alamo Group family of companies, maker of the World's Fastest Lawn Mower, is a brand of industrial zero-turning lawn mower that revolutionized the lawn and garden industry by providing the first zero-turn lawn mowers built specially for commercial mowing contractors. Founded in 1980, Dixie Chopper continues to lead in the industry in innovation and quality. Dixie Chopper zero-turn mowers are renowned for their impressive features that set them apart from other mowers in the market. These mowers are characterized by their powerful engines, heavy-duty frames, and high-speed capabilities. In addition to their robust build, Dixie Chopper mowers are equipped with cutting-edge technology such as Hydro-Gear transmissions, providing smooth and precise control over the machine’s speed and direction.

 

Dixie Chopper offers a competitive compensation package and a wide range of employee benefits including:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Savings Program with a Company Match
• Profit-Sharing
• Paid Vacation, Sick Leave, and Holidays
• Company Paid Short and Long-Term Disability Programs
• Wellness Programs
• Employee Assistance Programs
• Training and Development Programs
• Employee Tuition Reimbursement and Dependent Scholarship Programs
• And much more!

Qualifications

Dixie Chopper (a member of Alamo Group Inc.) is currently accepting applications to fill the position of Customer Service Representative. 

 

 The Customer Service Representative will assist both Dixie Chopper dealers and retail customers while promoting an excellent customer and technical service experience.  The Customer Service Representative will answer phone calls, input parts and whole goods orders, research order questions, assist with general product diagnostic questions and perform other duties as directed by supervisor/manager.

 

 

Essential Functions of the Job:

• Assists in maintaining the efficient operation of the Customer Service Department by using company and product knowledge
• Performs various functions including prompt and courteous customer service both by phone and in person, proficient in all aspects of computer order entry, expediting/tracking parts orders and/or whole goods orders, confirms that the S2 orders are completed daily, customer assistance in determining correct service parts required and monitoring freight for backorders
• Assists in tracing lost or delayed shipments by providing precise and accurate information
• Provides information to dealers regarding pricing, payment terms, discounts, etc., as requested by using knowledge of products, pricing structure, price books, parts manuals, and other reference materials
• Promotes special programs to dealers and customers to maximize sales potential, including OSMI inventory and SRS sales
• Assists retail customers by providing their closest dealer location and/or information on how to navigate website for order placement
• Calculates and prepares credit memos and/or sales allowances for dealer accounts and retail customers for shipment shortages and/or incorrect shipments
• Prepares return material authorizations timely and accurately and confirms process is completed
• Research and communicates with other departments in responding to inquiries, as needed
• Responsible for maintaining and communicating DC staff weekly schedules
• Possible travel to warehouses, shows and dealerships, as needed

Knowledge, Skills and Abilities (KSA’s):

• Excellent communication skills required, both verbal and written
• Strong Microsoft Excel Skills Required
• Must have good computer and math skills
• Ability to speak effectively
• Must be able to prioritize work schedule, work under pressure in a face paced environment, and meet goals/objectives
• Ability to problem solve
• Ability to read and interpret reference books, price books, parts listings, and other informational resources

Education and Experience:

• High school diploma or GED certificate required; Associate degree preferred
• Minimum 1 – 2 years of experience in a Sales/Marketing/Customer Relations/Service environment
• Knowledge of farm equipment and/or outdoor power equipment preferred

Working Conditions:

• Must be able to sit for extended periods of time
• Must be able to work overtime, as needed
• May be required to travel up to 10% of the time

ALAMO GROUP CORE COMPETENCIES include:

• Leading Change / Change Management: Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance.
• Leading People / Teamwork: Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives.
• Communication: Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization.
• Business Acumen: Understands and interprets business financials and metrics, and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively.
• Results Driven: Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement.