IT school support

Position Summary: 

The IT School Support provides level 1 and 2 hardware and software support to the campus   administration personnel, students and faculty.

 

Essential Duties and Responsibilities:

 

Overall

• Responds to administration/faculty/student inquiries concerning system(s) operations.
• Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions.
• Tracks, prioritizes and documents requests using an IT support request system.
• Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
• Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
• Performs regular updates to servers.
• Installs and builds cables for the campus.
• Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
• Documents systems processes and
• Other duties as assigned.

 

Student Support (Residential/Hybrid)

• Responsible for setting up student accounts.
• Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses.

 

Administration/Faculty Support

• Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.
• Educates administration/faculty on the basics of equipment and software.

 

 

Skills/Competencies/Qualifications:

• 2-5 years of IT support experience

 

Education Requirements:

Associates degree or equivalent in Computer Science or related field.  Bachelor’s degree preferred.

 

Classification:  Non-Exempt

 

Work Hours:  Forty per week but may vary daily.  Some evening and weekend hours may be required.

 

Travel: Some

 

Working Environment:  Interior/Office