Credit and Collections Specialist

Company Description

The Collections Specialist is responsible for a wide range of collection and customer service activities within an assigned customer portfolio. Key duties include ensuring the timely recovery of outstanding payments, performing account reconciliations, coordinating the resolution of disputes, achieving RBDC DSO and accounts receivable overdue targets, and providing support to field teams.

$41,600 to $62,400

Job Description

MANAGE THE PROCESS

Maintain an accurate, up-to-date accounts receivable aging report for all customers.

Reconcile monthly customer statements and credit notes.

Identify all high credit-risk accounts on a daily basis and pursue aggressive collection efforts as appropriate.

Regularly contact customers to follow up on account status and past-due balances, and document all communications.

Record all customer promises to pay.

Understand and use established escalation channels when necessary.

Identify and record bad debt and uncollectible amounts for management review.

Ensure statements are sent to all term customers according to their preferred delivery method and schedule.

Provide invoices to customers as required or upon request.

Maintain accurate and current customer contact records.

Identify and report any non-compliant billing issues that may delay payment.

Provide support to the Call Center during peak periods.

Experience with the HighRadius collection tool is preferred.

Experience with SAP S/4HANA is preferred.

Qualifications

Associate’s degree, or at least four years of industry-related collections experience

Accounts Receivable experience preferred

Strong understanding of payment options, invoicing, and AR reporting processes

Excellent communication skills

Ability to analyze customer aging reports to minimize delinquencies and identify risk

Proficient computer skills, including Excel, Word, and PowerPoint

Well-organized and self-directed; requires minimal supervision

Demonstrates leadership potential

Advanced problem-solving skills

Experience in customer relations or customer service functions

Proven collections track record, including negotiations and other methods to secure payment

Additional Information

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa.

The base salary range for this position is $41,600 to $62,400 + cash incentives.

Actual salary offers may vary based on work experience.

The base pay range is subject to change and may be modified.

Our current Benefits include:

Comprehensive Medical, Dental, and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement

(Benefits listed may vary depending on the nature of your employment and/or work location)

Red Bull Distribution Company, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by Federal, state, or local law.