Outlet Captain | Hotel Indigo
Everett, Washington, United States of America
Full Time
2 days ago
$46,000 - $50,000 USD
Key skills
LeadershipSales
About this role
Outlet Captain | Hotel Indigo
The Outlet Captain supports the oversight of daily operations within the F&B Department while actively participating in service. This role assists with developing, training, and motivating staff, ensures smooth service across all outlets, and maintains high standards of safety, quality, and guest satisfaction. The Captain supports routine operational tasks, actively serves guests on the floor, and provides support to other front-line team members as necessary.
Let’s start off with the most important part - what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Hourly Pay Range: $23 - $25/hr
• Tip Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
• Performs hands on service on the floor with a guaranteed section varying in size based on business demands and support needs.
• Ensures all guests in the outlet are well served according to our Steps of Service guidelines.
• Approves POS discounts, voids, and open item pricing for all FOH team members in conjunction with the Sous Chef. Mediates between FOH and BOH during service.
• Ensures attractive, consistent presentation of all foods and beverages as ordered by the guest.
• Maintains current knowledge of all food and beverage offerings.
• Supervises and supports team members in the Food and Beverage Department, assisting with training, coaching, and motivating staff.
• Support the team on the floor by hosting, bussing, expediting, bartending, and overseeing others’ sections as business levels demand to ensure an amazing guest experience.
• Facilitates daily operations, coordinating sales, service, and operational activities.
• May assist with banquet or event setup and service as needed.
• Ensures compliance with safety, health, and quality standards.
• Responds to guest inquiries, concerns, and complaints on the floor or over the phone, escalating as necessary to F&B Managers or Director.
• Enforces state liquor laws in daily operations.
• Maintains a clean, safe, and organized work environment.
• Prepares the daily shift report utilizing POS sales metrics and brief descriptions of service.
• Coordinates with other departments to ensure seamless guest experiences on our property.
• Performs other related duties and special projects as assigned by management to support departmental and organizational goals.
The Nitty Gritty
• 3+ years experience as server in a similar restaurant environment.
• Upscale/casual fine dining experience preferred.
• Bartending experience preferred.
• Supervisory/leadership experience preferred.
• Working knowledge of modern POS systems.
• Working knowledge of dining and beverage service procedures.
• Working knowledge of applicable liquor laws and regulations.
• Flexible and able to multitask in fast-paced or stressful situations.
• Knowledge of Microsoft Word, Excel, Outlook.
• Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
• Must be of the legal minimum required age (21+) to pour and serve alcoholic beverages.
Work Environment & Physical Requirements:
• Ability to stand and walk for extended periods of time.
• Ability to lift, carry, push, or pull up to 30 lbs. frequently during shift.
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work:
Hotel Indigo offers 142 rooms, more than 8,000 square feet of event space, Jetty Bar & Grille serving a seafood menu inspired by the Pacific Northwest, and an indoor swimming pool. The hotel is a central part of the Port of Everett's redevelopment, Waterfront Place, and is surrounded by parks, housing, restaurants, docks, and more.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
The Outlet Captain supports the oversight of daily operations within the F&B Department while actively participating in service. This role assists with developing, training, and motivating staff, ensures smooth service across all outlets, and maintains high standards of safety, quality, and guest satisfaction. The Captain supports routine operational tasks, actively serves guests on the floor, and provides support to other front-line team members as necessary.
Let’s start off with the most important part - what’s in it for you:
The Perks
*Eligibility of perks is dependent upon job status
• Hourly Pay Range: $23 - $25/hr
• Tip Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
• Performs hands on service on the floor with a guaranteed section varying in size based on business demands and support needs.
• Ensures all guests in the outlet are well served according to our Steps of Service guidelines.
• Approves POS discounts, voids, and open item pricing for all FOH team members in conjunction with the Sous Chef. Mediates between FOH and BOH during service.
• Ensures attractive, consistent presentation of all foods and beverages as ordered by the guest.
• Maintains current knowledge of all food and beverage offerings.
• Supervises and supports team members in the Food and Beverage Department, assisting with training, coaching, and motivating staff.
• Support the team on the floor by hosting, bussing, expediting, bartending, and overseeing others’ sections as business levels demand to ensure an amazing guest experience.
• Facilitates daily operations, coordinating sales, service, and operational activities.
• May assist with banquet or event setup and service as needed.
• Ensures compliance with safety, health, and quality standards.
• Responds to guest inquiries, concerns, and complaints on the floor or over the phone, escalating as necessary to F&B Managers or Director.
• Enforces state liquor laws in daily operations.
• Maintains a clean, safe, and organized work environment.
• Prepares the daily shift report utilizing POS sales metrics and brief descriptions of service.
• Coordinates with other departments to ensure seamless guest experiences on our property.
• Performs other related duties and special projects as assigned by management to support departmental and organizational goals.
The Nitty Gritty
• 3+ years experience as server in a similar restaurant environment.
• Upscale/casual fine dining experience preferred.
• Bartending experience preferred.
• Supervisory/leadership experience preferred.
• Working knowledge of modern POS systems.
• Working knowledge of dining and beverage service procedures.
• Working knowledge of applicable liquor laws and regulations.
• Flexible and able to multitask in fast-paced or stressful situations.
• Knowledge of Microsoft Word, Excel, Outlook.
• Necessary State Food Handler’s License(s) and Liquor Serving Permit(s)
• Must be of the legal minimum required age (21+) to pour and serve alcoholic beverages.
Work Environment & Physical Requirements:
• Ability to stand and walk for extended periods of time.
• Ability to lift, carry, push, or pull up to 30 lbs. frequently during shift.
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work:
Hotel Indigo offers 142 rooms, more than 8,000 square feet of event space, Jetty Bar & Grille serving a seafood menu inspired by the Pacific Northwest, and an indoor swimming pool. The hotel is a central part of the Port of Everett's redevelopment, Waterfront Place, and is surrounded by parks, housing, restaurants, docks, and more.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.