IT Depot Repair - Rework Technician

Core Function:  

 

Perform triage and/or repairs of Point of Sale/Retail computing equipment and peripherals. This equipment includes but is not limited to registers, POS peripherals, scanners, scales, computers, printers and displays.  The repairs involve testing, troubleshooting, and component level replacement to bring computing equipment back to working order. 

 

Essential Duties & Responsibilities:  

 

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.  

• Perform disassembly of point of sale (POS) equipment to salvage usable parts.  

• Assist with the reconfiguration or reconditioning of computer and POS equipment.  

• Perform scripted test procedures to isolate failures to sub-assembly and/or component level 

• Successfully replace failed sub-assemblies, parts, or components to bring failed device to working order  

• Perform scripted repair procedure to repair and functionally test part or product 

• Assist Repair technicians/Engineers/Technical Services as required 

• Maintain constant adherence to inventory control practices and procedures 

Supervisory Responsibilities:  

 

None  

 

Minimum Knowledge, Skills and Abilities Required:  

 

• Basic PC knowledge 

• Good written and verbal communication skills 

• Prior experience working with retail store systems, technology systems, and hardware preferred 

• Knowledge of troubleshooting and repair concepts for analog circuits preferred 

• Proficiency working with testing equipment including digital multi-meters preferred 

• Some knowledge of troubleshooting concepts of PC based and/or POS based computer hardware preferred 

• Ability to isolate failures within and complete the repair of electronic circuits 

• Ability to complete pre-defined testing and repair procedures 

• Ability to learn and perform basic soldering repairs. Pre-existing soldering experience preferred 

• Basic understanding of Microsoft Office (Word/Excel/Outlook) preferred. 

• Ability to work within a team environment. 

• Ability to support a wide-ranging variety of computer/electronic hardware. 

• Comfortable working with live high-power electronics. 

 

Physical and Mental Demands:  

 

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

Physical Demands 

 

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances to move from one work site to another.  Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. 

 

• Must be able to be on feet for extended periods of time 

• Must be able to lift 50 pounds. 

 

Mental Demands  

 

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors.  Specific incumbent must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factors. 

 

General Office Environment  

 

Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available. 

 

 

 

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