Tech I - Managed Print

Core Function:

The Tech I -- Managed Print is responsible for proactively managing toner levels and consumable parts in networked HP printers. The position includes maintaining and reporting inventory data on a weekly basis and responding to emergencies and escalations. The Tech I -- Managed Print is accountable for retrieving used toners, packaging them up and sending them in for recycling.

 

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

 

• Evaluate the daily delivery report to plan installations for each day
• Install toner cartridges in networked HP printers
• Quickly respond to, and complete, incoming emergencies and escalations
• Monitor the Heat ticketing system for incoming Helpdesk tickets related to toner needs
• Oversee consumable parts on networked HP printers, such as Maintenance Kits and Toner Collection Units.
• Collect used toner cartridges
• Package used cartridges and send in for recycling
• Manage and report inventory count on a weekly basis
• Maintain organized working environment

 

Supervisory Responsibilities:

None

 

 

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Qualifications

Minimum Knowledge, Skills and Abilities Required:

 

• High School Diploma or GED required
• High prioritization of customer service
• Good verbal and written communication skills
• Reliable and consistent transportation
• Motivated, self-starter
• Basic Computer Skills