Clinic Operations Manager - PG School Based Health Center

The Clinic Operations Manager manages the day-to-day operations of an assigned operational area, which may consist of multiple departments. Maintains a productive and professional environment, promotes excellent internal and external customer relations and coordinates the assignment of tasks to the support staff. Supervises the performance of support staff and ensure efficient and cost-effective operations within area of responsibility.

This position will be at a School Based Health Center in Prince Georges County, MD. The work schedule is Monday - Friday, 8am - 4:30pm. 

Minimum Education
Bachelor’s degree or equivalent experience in a related field (Required)

Minimum Work Experience
5 years of Related and progressive experience (Required)
1-year of Supervisory experience (Required)
Healthcare experience (Preferred) 

Functional Accountabilities

Strategic Planning

• Participate in the planning for new business opportunities and services in support of the CNMC mission.

• Maintain effective working relationships with hospital departments and ROCs and represent CNMC in professional groups and community outreach activities.

• Assist with marketing of department/ROC with Public Relations, the external referring physicians, internal departments and physicians.

Administrative Management

• Participate in the implementation and evaluation of services, programs, and performance standards to achieve departmental goals.

• Coordinate daily activities of support staff with regard to workload requirements and available resources.

• Provide troubleshooting, problem-solving and backlog reduction expertise to staff.

• Monitor appointment and registration quality, report problems and recommend solutions to ensure standards are met.

• Monitor clinic flow, implement performance improvement initiatives to ensure physician and staff productivity.

• Serve as primary contact for all administrative services for practices based at the location, including to schedule template building, materials management, nursing support and communicate as necessary with relevant parties.

Compliance

• Promote awareness of and adherence to organizational, state and federal regulatory standards to ensure quality of patient service delivery.

• Participate in the ongoing assessment of Practice Operations policies and procedures to establish continued feasibility.

Facility Management and Space Planning

• Responsible for the provision of a safe, secure, clean work and patient care environment including the full functionality of equipment and being able to interact with the applicable business contacts/service vendors to ensure the availability of services at all times.

• Monitor space utilization to ensure proper use of space and expansion needs are met.

Budget and Financial Analysis 

• Prepare documentation and projections to support the operating and capital budget planning process.

• Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.

• Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.

Charge Entry Processing

• Ensure daily reconciliation of schedules and charge documents occur; charge documents are complete with CPT and ICD-9 coding; demographic changes have been made in the system, and appropriate referrals are attached.

• Coordinate the verification of insurance eligibility and coverage and authorization as needed.

• Maintain/coordinate filing system of all charge documents.

• Work all established charge reports to correct billing errors and identify staff training needs.

• Respond to inquiries and complaints regarding Charge Entry.

• Coordinate Reimbursement Associates to ensure timeliness and accuracy of billing.
   
• Participate in the establishment and revision of procedures, performance standards and productivity targets for Reimbursement Associates.

• Participate in Shared Leadership.

• Contribute to CNMC’s Magnet Journey.

• Ensure nursing practice is based on evidence of best practice.

• Accountable to participate in the Division of Nursing’s Performance Improvement process (division or unit level).

• Participate in community activities.
  
   

Leader Accountabilities Manager

Deliver

• Set and clearly communicate team goals and priorities in alignment with departmental goals and budgets
• Develop the budget and assign resources to meet the team goals
• Provide the resources and guidance required for employees to perform effectively
• Develop procedures to ensure high safety and quality, and course correct as needed
• Identify customers’ needs and ensure service excellence in meeting those needs

Engage

• Be the link between the department and the team in defining the strategies to meet team goals
• Provide prompt and clear verbal and written feedback to staff and manage/guide their performance
• Ensure team adherence to regulations, policies and procedures
• Manage the working environment to promote productivity and motivation
• Represent the team in clearing obstacles to high performance
• Recruit talents and develop their capabilities
• Monitor and promote strong employee engagement

Grow

• Encourage and share new ways of making the right work easier to do
• Recognize and share incremental improvements in operations
• Promote the success of organizational and department initiatives by clearly aligning programs to the mission