Community Administrator

Community Administrator

The Blueprint Residences | Victoria, BC

 

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success. 

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

 

The Opportunity: As a Community Administrator, you will play a key role in ensuring the smooth day-to-day operations of the property while fostering a welcoming and responsive resident experience. This position is central to supporting operational excellence, managing resident relations, and upholding community standards through proactive communication and administration.

 

What You Will Do:

Resident Relations & Customer Service

• Deliver best-in-class customer service to residents and visitors.
• Address resident concerns, complaints, and emergencies, including after-hours incidents, while maintaining accurate documentation.
• Issue and serve notices (e.g., Notice to End Tenancy, Notice to Enter, Violation Notices) in compliance with legal requirements.
• Support resident satisfaction through prompt communication and consistent follow-up.
• Uphold privacy policies when managing resident information.

Financial Administration

• Record receipts and make bank deposits accurately and timely.
• Monitor resident ledgers and provide weekly accounts receivable reports.
• Manage rental arrears, including issuing Termination and Rent Increase Notices in line with the Residential Tenancies Act.
• Administer move-in deposits and move-out reconciliations.
• Code and process accounts payable invoices.

Office & Operational Support

• Oversee office organization and cleanliness.
• Manage office equipment maintenance and supply inventory.
• Assist with general administrative duties and provide coverage during staff absences.
• Prepare and maintain required reports such as Delinquency, Pre-Authorized Payment Reports, and others as needed.
• Perform leasing duties as needed when the Leasing Representative is unavailable.

Team Collaboration & On-Call Responsibilities

• Collaborate effectively with colleagues, contractors, and property teams.
• Participate in on-call rotation to address urgent issues outside of business hours.
• Embrace and support BGO’s culture of environmental sustainability, social responsibility, and inclusion.

 

Who You Are:

• Education: College or university education in a business-related field is an asset.
• Experience: Minimum 1 year of residential property management experience preferred.
• Software Proficiency: Intermediate skills in Microsoft Office; experience with Yardi is an asset.
• Communication & Relationship Skills: Strong verbal and written communication; professional phone manner; ability to build trust with diverse stakeholders.
• Organizational Skills: Detail-oriented, able to manage multiple priorities and tight deadlines with minimal supervision.
• Decision-Making: Strong problem-solving skills, strategic thinking, and adaptability.
• Flexibility: Available during month-end periods and responsive to after-hours emergencies.
• Legal Knowledge: Familiarity with landlord/tenant legislation and regulatory compliance.
• Police Clearance: A criminal verification check is required for employment

 

The Expected Base Pay Range: $51,000 – $56,600. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation structure may vary based on the geographical location of successful candidates, as well as their experience, skills or qualifications.  In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.