Key skills
GoAgileCommunicationNegotiation
About this role
Job Description
The Contracts Engineer will own the end-to-end customer order journey: from first click to final delivery.
You'll orchestrate across engineering, purchasing, and manufacturing to turn requirements into reality. Keep customers informed, expectations exceeded, and issues solved before they become problems. You're not just managing orders; you're building trust and delivering excellence at every touchpoint.
Key Responsibilities and Outcomes:
Inputting of customer orders and changes using the company MRP system
Use price lists to provide customers with accurate quotations and lead-times
To identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood
To liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements
To diligently and accurately carry out contract reviews of customer orders
To work with the Engineering department to effectively prioritise and expedite engineered orders through to production release
To work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution
To prepare credit notes and manual invoices as required
To organise the working day so that priorities are addressed, customer expectations are met and internal delays reduced
To seek and implement improvements within your department and the wider company where appropriate
To use existing procedures to solve routine or standard problems
To undertake any other job function as required by the Contracts Supervisor
Qualifications
Qualifications & Technical knowledge:
Essential
Degree or mechanical engineering qualification or equivalent
Typically 2 years of relevant experience in a similar role
Understanding of engineering drawings
Commercial awareness or a background in Customer Service
Knowledge of material pricing
Desirable
Experience of the valve industry
Personal Specification:
Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full
Good attention to detail and ability work under pressure
Good communication skills, customer focused, ability to multitask and good at executing tasks
Ability to approach challenges with a proactive mindset and find solutions to problems
Additional Information
Rotork DNA and Behaviours
Our greatest achievements come from working together. When we unite around a shared purpose, support one another and bring our unique strengths, there’s nothing we can’t achieve. Our DNA and behaviours capture what this means at Rotork. By embracing them in all we do, we deliver results safely and sustainably, drive accountability and a growth mindset, stay agile – and go further. Together.
Our DNA—'We Value Our Customers, We Grow Together, We Win as a Team’—is the foundation of who we are. By living these behaviours, we keep each other safe, value our customers, and move Rotork forward—Together.
By living our DNA and behaviours, we collaborate for success across every area of our business. For the benefit of our customers, each other, Rotork and the world.