Junior ETL Support Engineer (DataOps)

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Key Responsibilities

 

1️⃣ ETL Monitoring & Production Support

• Monitor scheduled ETL workflows across multiple platforms (Datastage, Talend, IBM CloudPak, Databricks).
• Provide L1/L2 production support ensuring ETL jobs meet SLA requirements.
• Identify failed jobs, capture logs, run diagnostic checks, and take initial corrective actions.

2️⃣ Troubleshooting & Incident Management

• Analyze ETL job failures, determine basic root causes, and follow standard escalation procedures.
• Collaborate with development/L3 teams to resolve complex production issues.
• Inform stakeholders proactively in case of system failures or delays.
• Track incident progress until closure and ensure proper documentation.

3️⃣ ETL Platform Health Monitoring

• Perform daily/weekly platform health monitoring and basic system checks.
• Support maintenance activities such as:
  • ETL server patching
  • Restarting ETL services
  • Cleaning temp directories/log files
  • Verifying job schedulers

4️⃣ Scripting & SQL Support

• Understand and troubleshoot basic Unix shell scripts used for job scheduling and file movement.
• Write simple SQL queries for:
  • Data validation
  • Recon checks
  • Null/duplicate analysis
  • Dataset consistency checks

5️⃣ Collaboration & Communication

• Coordinate with cross‑functional teams (Development, DBA, Infrastructure, DevOps).
• Provide timely updates to business stakeholders on failures and resolution status.
• Document job behaviors, known issues, and support runbooks for knowledge sharing.

6️⃣ Compliance, Audit & Data Security

• Follow organization’s compliance standards including:
  • Data security
  • Access policies
  • Audit requirements
• Apply best practices in handling sensitive datasets and pipeline logs.

7️⃣ Reporting & Documentation

• Maintain daily support logs, workflow dashboards, and job performance reports.
• Track ETL workload statistics and provide improvement suggestions.
• Maintain SOPs, incident records, and runbooks for recurring issues.

Required Skills (Must-Haves for Freshers)

• Basic understanding of ETL concepts, data pipelines, and data integration.
• Working knowledge of SQL (SELECT, JOINs, WHERE filters, aggregations).
• Familiarity with Unix/Linux commands and shell scripting.
• Willingness to work in rotational shifts for support operations.
• Good analytical and troubleshooting skills.
• Strong communication and problem‑solving mindset.
• Ability to follow structured SOPs and support processes.

Good To Have (Added Advantage)

• Exposure to any ETL tool: Datastage, Talend, Informatica, ADF, Databricks.
• Understanding of data warehousing concepts (ODS, staging, fact/dimension).
• Experience with Python or Power BI for small automation tasks.

Education

• BE/BTech in Computer Science, Information Technology, or related fields.

 

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

024479

Job Category:

Information Technology

Primary Location City:

Chennai

Primary Location Region:

Tamil Nādu

Primary Location Postal Code:

600089

Primary Location Country:

India

Additional Posting Location(s):